Import Transportation Agent

Expeditors•Elkridge, MD

12d

About The Position

The Import Transportation Agent works within the Import Department to ensure timely and accurate movement of freight and information while providing exceptional customer service. The role supports international shipments, coordinates with customers and suppliers, tracks ocean freight, and helps maintain operational efficiency and compliance.

Requirements

Customer service experience.
Effective interpersonal skills, including the ability to listen, comprehend, and communicate clearly and concisely to obtain positive results.
Proactive approach and strong organizational skills.
Proven analytical skills.
Good computer skills, including Excel and Word.
Must be eligible to work in the United States without sponsorship.

Nice To Haves

Operations or industry knowledge is preferred but not required.

Responsibilities

Ensure smooth and timely freight process flow.
Ensure accurate and timely data entry into the operational system.
Track and trace ocean shipments through the transportation cycle.
Send documents on time and communicate arrival notices to overseas parties and customers.
Ensure accurate and timely client and vendor billing.
Arrange international shipments with customers while meeting customer service standards.
Maintain good relationships with suppliers, including ocean carriers and trucking companies.
Comply with internal and external requirements and government regulations.
Understand department process flow and identify best practices to improve operational efficiency and productivity.
Ensure customer standard operating procedures are in place and updated in the SOPs.
Meet KPI standards in accordance with company procedures.
Respond promptly to internal and external overseas communications, emails, and requests.