Import Transportation Agent

Expeditors•Salt Lake City, UT

12d

About The Position

Expeditors is a global supply chain management company with a professional, leadership-oriented, and friendly environment and a customer service-based approach to logistics. The company emphasizes internal promotion, employee training, and development. It has 15,000 trained professionals and more than 250 locations worldwide. The Import Transportation Agent supports the timely and accurate movement of air and ocean import freight, including shipment tracking, customer coordination, documentation, data entry, billing, and communication with service providers. The role is full time, 40 hours per week, Monday through Friday.

Requirements

0–12 months of related experience and/or training, or an equivalent combination of education and experience.
Effective interpersonal skills, including the ability to listen, comprehend, and communicate clearly and concisely to obtain positive results.
Proactive approach and strong organizational skills.
Good computer skills, including Excel, Word, and PowerPoint.
Fluency in English, including reading and writing.

Nice To Haves

Understanding of the air documentation process.

Responsibilities

Ensure smooth and timely freight process flow.
Enter accurate and timely data into the operating system.
Track and trace air and ocean import files as required.
Ensure timely delivery of import freight to customers.
Send documents to customers or brokers in a timely manner for customs purposes.
Ensure accurate and timely billing for clients and service providers.
Coordinate international shipments with customers while meeting customer service standards.
Maintain strong relationships with suppliers, including airlines and trucking companies.
Comply with internal policies and procedures, including Operational Process Standards (OPS), as well as applicable government regulations and customer requirements.
Understand departmental process flow and identify opportunities to improve efficiency.
Meet KPI and metrics standards according to company procedures.
Respond to overseas communications, emails, and requests in a timely manner, both internally and externally.

Benefits

Paid vacation (first year prorated based on month of hire; eligible for 15 days thereafter).
10 annual paid holidays.
Potential for 2 flexible days.
Paid sick time accrued at 1 hour per 30 hours paid, with unused time rolling over.
401(k) Retirement Savings Plan with employer match, available as pre-tax or Roth.
Employee Stock Purchase Plan (ESPP).
Medical, prescription drug, dental, and vision coverage.
Health Savings Account (HSA).
Life and disability insurance.
Paid parental leave, subject to additional eligibility criteria.
Dependent Care Flexible Spending Account (DC FSA).
Employee Assistance Program (EAP).
Training and Personnel Development Program.