Document Operations Technician I

Smart Data Solutions LLC • Tempe, AZ

17d • Onsite

About The Position

Smart Data Solutions is seeking a Document Operations Technician I to support mailroom operations at its Tempe, Arizona facility. The role is responsible for processing work efficiently and maintaining productivity and quality in accordance with performance standards, customer instructions and requirements, and Service Level Agreements (SLAs). The technician scans, archives, and quality-checks paper and film documents; operates and maintains scanning equipment; records required operational and storage information; and supports related mailroom processes. The position offers growth and learning opportunities and a competitive bi-weekly bonus structure.

Requirements

• Knowledge of scanner equipment and systems.
• Demonstrated reliability, including consistent attendance and punctuality.
• Ability to accurately follow written and verbal instructions.
• Willingness and ability to adapt to changing processes, priorities, and new equipment.
• Strong organizational skills and attention to detail.
• Effective time-management skills and ability to meet productivity and performance expectations.
• Clear and professional verbal and written communication skills.
• Proficiency in basic computer operations, including data entry and standard office and scanning software.
• Ability to lift and move materials weighing up to 45 pounds.
• Ability to remain in a stationary position for up to 50% of the workday.

Nice To Haves

• A valid driver's license to operate company vehicles is preferred.

Responsibilities

• Scan, archive, and quality-check paper and film documents accurately and within established timeframes.
• Independently operate and clean scanners and M-Sorter equipment, and troubleshoot and resolve common equipment or system issues to minimize downtime and workflow disruptions.
• Use the Marc cart to transport boxes or trays to designated work or storage areas in accordance with retention and security requirements.
• Maintain accurate and up-to-date scanner or M-Sorter logs, storage box logs, and company checklist documentation.
• Destroy documents in accordance with customer requirements.
• Complete document re-imaging in QuickClaim.
• Retrieve mail from the post office using a company-issued vehicle and unload the mail.
• Follow HiTRUST certification requirements, including working on one client at a time, returning unprocessed mail to the designated P.O. Box shelf, and distributing processed mail to the correct scanning stations.
• Perform other duties as assigned.

Benefits

• Competitive bi-weekly bonus structure.
• Professional development and growth opportunities.
• Health insurance.
• Short-term and long-term disability coverage.
• 401(k) with company match.
• Paid time off package including vacation, holidays, a give-back day, and a floating day.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed