Dock & Door Maintenance Technician

The Raymond Corporation•Greenwood, IN

About The Position

The Dock & Door Maintenance Technician performs scheduled maintenance and simple repairs on dock doors, dock levelers, dock locks, and related equipment. Additional equipment models may be assigned as the technician’s skills grow, as determined by the FSM, SMFT, or Team Leader. The technician is expected to provide complete customer satisfaction through polite, professional service and to follow OEM manuals and company policies and procedures. The role includes performing minor repairs identified during scheduled maintenance, communicating repairs requiring follow-up by Level I, II, or III technicians, and completing work orders, maintenance narratives, time records, and other paperwork accurately and promptly. The technician also maintains parts, supplies, tools, and the service truck, follows safety and customer housekeeping requirements, and disposes of hazardous waste properly. The position serves the Mooresville / Greenwood territory. The schedule offers either four 10-hour shifts or five 8-hour shifts. The stated wage range is $26–$36 per hour, based on experience.

Requirements

High school diploma or GED and/or one to three years of mechanical, electrical, and hydraulic experience in a similar environment, or equivalent college or vocational education.
Excellent people skills and verbal communication ability.
Experience reading and interpreting schematics, maps, blueprints, and technical manuals.
Hands-on experience with mechanical, electrical, hydraulic, and material-handling equipment.
Record of delivering high-quality customer service through professional, courteous, and effective information exchange.
Strong written and verbal communication skills, including the ability to communicate effectively with internal teams and external customers at all organizational levels.
Experience interpreting service documentation and training manuals to support maintenance, troubleshooting, and instruction.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to follow verbal, written, and demonstrated instructions accurately and safely.
Commitment to staying current with industry innovations and product offerings to make recommendations based on customer needs.
Experience safely operating power tools and equipment, including drills, grinders, presses, forklifts, hoists, overhead cranes, and hand tools.
Ability to use internal support resources and recognize when escalation or collaboration is appropriate.
Willingness and capacity to perform additional related duties as assigned.
Valid driver’s license and good driving record.
Ability to operate a forklift and safely fit within a 16-to-20-inch-wide operator compartment while performing mechanical repairs in restricted, confined spaces.
Ability to meet the role’s physical demands, including lifting and moving loads up to 100 lbs occasionally and over 110 lbs rarely; extended walking and standing; reaching, handling, pushing, pulling, stooping, kneeling, crouching, crawling, climbing, and balancing; and regularly talking and hearing.

Responsibilities

Provide professional customer service and promote goodwill with customers.
Perform scheduled maintenance on dock and door equipment for contracted customers in accordance with OEM manuals and company policies and procedures.
Perform minor repairs identified during scheduled maintenance to support optimal equipment uptime.
Communicate repairs requiring follow-up from a Level I, II, or III technician to the Team Lead or SMFT.
Follow safety rules and dispose of hazardous waste properly.
Open and close work orders with Dispatch; provide written and verbal maintenance narratives to customers; and submit accurate, timely paperwork for time worked and maintenance completed.
Account for 100% of paid time.
Maintain parts inventory and supplies in the service truck.
Keep the service truck clean, organized, and free of hazards, and ensure regular vehicle maintenance and necessary repairs are completed.
Maintain personal or company-provided tools required to perform the job safely and effectively.
Follow customer safety and housekeeping guidelines at customer sites.
Perform related duties as assigned or as circumstances require.

Benefits

Flexible schedule choice of four 10-hour shifts or five 8-hour shifts.
Paid travel time after the initial 30 minutes per day.
Medical insurance.
Dental insurance.
Vision insurance.
401(k) with a 100% company match up to a 5% employee contribution.
Flexible spending account and health savings account.
Parental leave.
Tuition assistance.
Employee Assistance Program.
Profit sharing.
18 paid days off each year.
Company-provided tools and a well-maintained service van with a company-paid gas card.
Referral bonus programs.
Retirement plans.
Ongoing support for personal and professional development.