Dock & Door Maintenance Technician

The Raymond Corporation • Janesville, WI

1d

About The Position

The Dock & Door Maintenance Technician performs scheduled maintenance and simple repairs on dock doors, dock levelers, dock locks, and related equipment for contracted customers. The technician follows OEM manuals and company policies and procedures, completes work in a timely and thorough manner, and provides polite, professional service to support customer satisfaction. Additional equipment models may be added as the technician's skills develop, as determined by the FSM and SMFT or Team Leader.

Requirements

• High school diploma or GED and/or one to three years of mechanical, electrical, and hydraulic experience in a similar environment, or equivalent college or vocational education.
• Excellent people skills and verbal communication.
• Ability to read and interpret schematics, maps, blueprints, and technical manuals.
• Hands-on experience with mechanical, electrical, hydraulic, and material-handling equipment.
• A record of providing high-quality customer service through professional, courteous, and effective information exchange.
• Professional demeanor and ability to build strong customer relationships and deliver superior service.
• Strong written and verbal communication skills for communicating with internal teams and external customers at all organizational levels.
• Experience interpreting service documentation and training manuals for maintenance, troubleshooting, and instruction.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Ability to accurately and safely follow verbal, written, and demonstrated instructions.
• Commitment to staying current with industry innovations and product offerings to make recommendations based on customer needs.
• Experience safely operating power tools and equipment, including drills, grinders, presses, forklifts, hoists, overhead cranes, and hand tools.
• Ability to use internal support resources and recognize when escalation or collaboration is appropriate.
• Willingness and capacity to perform additional related duties as assigned.
• Valid driver's license and good driving record.
• Ability to safely fit inside a forklift operator compartment measuring 16 to 20 inches wide and perform mechanical repairs in restricted, confined spaces.
• Ability to regularly lift and move up to 20 pounds, frequently lift and move up to 50 pounds, occasionally lift and move up to 100 pounds, and rarely lift over 110 pounds.
• Ability to walk and stand for extended periods; regularly reach, handle, push, and pull; frequently stoop, kneel, crouch, and crawl; and occasionally climb and balance.
• Ability to talk and hear regularly to communicate with team members and customers.

Responsibilities

• Provide professional customer service and promote goodwill between the company and its customers.
• Perform scheduled maintenance on dock and door equipment for contracted customers according to OEM manuals and company policies and procedures.
• Perform minor repairs identified during scheduled maintenance to help ensure optimal equipment uptime.
• Communicate repair needs requiring follow-up by a Level I, II, or III technician to the Team Lead or SMFT.
• Follow safety rules and ensure hazardous waste is disposed of properly.
• Open and close work orders with Dispatch; provide written and verbal scheduled-maintenance narratives to customers; and submit accurate, neat, and timely paperwork for hours worked and maintenance completed.
• Account for 100% of paid time.
• Maintain parts and supplies inventory in the service truck.
• Keep the service truck clean, organized, and hazard-free, and ensure it receives regular maintenance and needed repairs.
• Maintain personal or company-provided tools required to perform the job effectively and safely.
• Follow customer safety and housekeeping guidelines when working at customer sites.
• Perform related duties as assigned or as the situation dictates.

Benefits

• Flexible choice of a four-day work week with 10-hour shifts or a five-day work week with 8-hour shifts.
• Paid travel time after the initial 30 minutes per day.
• Medical, dental, and vision benefits available within 30 days of hire.
• 401(k) with a 100% company match up to a 5% employee contribution.
• Flexible spending account and health savings account.
• Parental leave.
• Tuition assistance.
• Employee Assistance Program.
• Profit sharing.
• 18 paid days off each year.
• Company-provided tools.
• Company service van equipped with a company-paid gas card.
• Referral bonus programs.
• Retirement plans and ongoing support for personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED