Dock & Door Technician

The Raymond Corporation•Saint Paul, MN

5d•$28 - $38

About The Position

The Dock & Door Technician performs scheduled maintenance and simple repairs on dock doors, dock levelers, dock locks, and related equipment in a timely and thorough manner. Additional scheduled-maintenance equipment models may be assigned as the technician’s skill level increases, as determined by the FSM and SMFT or Team Leader. The technician is expected to provide complete customer satisfaction in a polite and professional manner.

Requirements

High school diploma or GED and/or one to three years of mechanical, electrical, and hydraulic experience in a similar environment, or equivalent college or vocational education.
Excellent people skills and verbal communication.
Valid driver’s license and ability to maintain a good driving record.
Knowledge of reading schematics, maps, blueprints, and manuals.
Knowledge of mechanical, electrical, hydraulic, and material-handling equipment.
Ability to communicate effectively, both verbally and in writing, with people at all organizational levels internally and externally.
Ability to read and interpret schematics and understand service and training manuals.
Ability to perform arithmetic involving fractions, decimals, and percentages.
Ability to understand and follow verbal and/or demonstrated instructions.
Ability to maintain an understanding of industry innovations and product availability and make recommendations based on customer needs.
Ability to safely operate drills, grinders, presses, forklifts, hoists, overhead cranes, and hand tools.
Ability to use available company support resources and recognize when to do so.

Responsibilities

Maintain a professional demeanor and promote goodwill by providing superior customer service.
Perform scheduled maintenance on dock and door equipment for contracted customers according to OEM manuals and company policies and procedures.
Perform minor repairs identified during scheduled maintenance to help ensure optimal equipment uptime.
Communicate repairs requiring follow-up by a Level I, II, or III technician to the Team Lead or SMFT.
Follow safety rules and ensure hazardous waste is disposed of properly.
Open and close work orders with Dispatch; provide scheduled-maintenance narratives to customers verbally and in writing; and submit accurate, neat, and timely paperwork for hours worked and maintenance completed.
Account for 100% of paid time.
Maintain parts inventory and supplies in the service truck.
Keep the service truck clean, organized, and free of hazards inside and out.
Ensure regular service-truck maintenance, such as oil changes and tire rotations, and arrange for required repairs.
Maintain personal or company-provided tools needed to perform the job effectively and safely.
Follow customer safety and housekeeping guidelines at customer sites.
Perform related duties as assigned or as situations dictate.

Benefits

Flexible schedule with a choice of a four-day work week with 10-hour shifts or a five-day work week with 8-hour shifts.
Paid travel time after the initial 30 minutes per day.
Medical, dental, and vision benefits available within 30 days of hire.
401(k) with a 100% company match up to a 5% employee contribution.
FSA/HSA.
Parental leave.
Tuition assistance.
Employee Assistance Program.
Profit sharing.
18 paid days off each year.
Company-provided tools.
Company service van and company-paid gas card.
Referral bonus programs.
Retirement plans.
Ongoing support for personal and professional development.