Dock & Door Maintenance Technician

The Raymond Corporation • Rushville, IN

2d • $26 - $36

About The Position

The Dock & Door Maintenance Technician performs scheduled maintenance and simple repairs on dock doors, dock levelers, dock locks, and related equipment in a timely and thorough manner. Additional scheduled-maintenance equipment models may be assigned as skills increase, as determined by the FSM, SMFT, or Team Leader. The technician is expected to provide complete customer satisfaction in a polite and professional manner.

The role serves customers in the Mooresville/Greenwood territory. It includes maintaining service records and work orders, managing parts and tools, and keeping a company service van clean, organized, safe, and properly maintained. The technician must follow customer and company safety requirements, including proper hazardous-waste disposal.

Requirements

• Minimum high school diploma/GED and/or one to three years of mechanical, electrical, and hydraulic experience in a similar environment, or equivalent college or vocational education.
• Must have 1–3 years of Dock & Door experience.
• Excellent people skills and verbal communication ability.
• Experience reading and interpreting schematics, maps, blueprints, and technical manuals.
• Hands-on experience with mechanical, electrical, hydraulic, and material-handling equipment.
• Demonstrated record of high-quality customer service through professional, courteous, and effective information exchange.
• Professional demeanor and ability to build strong customer relationships and deliver superior service.
• Strong written and verbal communication skills with internal teams and external customers at all organizational levels.
• Experience interpreting service documentation and training manuals for maintenance, troubleshooting, and instruction.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Ability to follow verbal, written, and demonstrated instructions accurately and safely.
• Commitment to staying current with industry innovations and product offerings to make recommendations based on customer needs.
• Experience safely operating power tools and equipment, such as drills, grinders, presses, forklifts, hoists, overhead cranes, and hand tools.
• Ability to use internal support resources effectively and recognize when escalation or collaboration is appropriate.
• Willingness and capacity to perform additional related duties as assigned.
• Valid driver's license and a good driving record.
• Ability to operate a forklift and safely fit inside a 16–20-inch-wide operator compartment while performing mechanical repairs in restricted, confined spaces.
• Ability to meet the role's physical demands, including lifting, mobility, and communication requirements.

Responsibilities

• Provide professional customer service and promote goodwill between the company and its customers.
• Perform scheduled maintenance on dock and door equipment for contracted customers according to OEM manuals and company policies and procedures.
• Perform minor repairs identified during scheduled maintenance to support optimal equipment uptime.
• Communicate repairs requiring follow-up by a Level I, II, or III technician to the Team Lead or SMFT.
• Follow safety rules and dispose of hazardous waste properly.
• Open and close work orders with Dispatch; provide written and verbal maintenance narratives to customers; and submit accurate, timely paperwork for time worked and maintenance completed.
• Account for 100% of paid time.
• Maintain parts inventory and supplies in the truck.
• Keep the service truck clean, organized, and hazard-free inside and out.
• Ensure regular service-truck maintenance and required repairs are completed.
• Maintain personal or company-supplied tools needed to perform work effectively and safely.
• Follow customer safety and housekeeping guidelines at customer sites.
• Perform related duties as assigned or as circumstances dictate.

Benefits

• Flexible schedule with a choice of a four-day, 10-hour-shift work week or a five-day, 8-hour-shift work week.
• Paid travel time after the initial 30 minutes per day.
• Medical, dental, and vision benefits available within 30 days of hire.
• 401(k) with a 100% company match on employee contributions up to 5%.
• FSA/HSA.
• Parental leave.
• Tuition assistance.
• Employee Assistance Program.
• Profit sharing.
• 18 paid days off each year.
• Company-provided tools and a well-maintained service van with a company-paid gas card.
• Referral bonus programs.
• Retirement plans.
• Ongoing support for personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED