Dock and Door Technician

Raymond West•Boise, ID

6d•Onsite

About The Position

Raymond West is hiring a Dock and Door Technician for its service team. The role focuses on proficiently repairing and servicing customer equipment, maintaining effective customer and workplace relationships, representing the company, achieving profitable direct-labor billing, and following Raymond West and OSHA safety guidelines. The technician repairs Dock and Door equipment and other equipment Raymond West sells and services, communicates customer options before work proceeds, completes jobs and paperwork accurately and on time, and follows Service Department procedures. The position is field-based, with daily travel within assigned territories. A company vehicle and fuel card are provided. Technicians may need to travel out of town and work overtime or off-hours as specific needs dictate. Candidates must be insurable by Raymond West and pass a pre-employment physical and drug screen. The work is non-sedentary and may take place at job sites where construction is underway, with exposure to mechanical, electrical, weather, noise, and other workplace hazards. The hourly pay range is $25.00–$43.00, with actual pay influenced by factors such as relevant experience, education, and work location.

Requirements

High school diploma, GED, or equivalent.
At least 3 years of breakdown experience or comparable service experience, or an equivalent combination of education and experience.
Excellent written and verbal communication skills.
Strong organizational and time-management skills; ability to manage time efficiently and remain self-motivated.
Proficiency with Microsoft Office Suite and similar software.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to speak effectively before groups of customers or employees and to write routine reports and correspondence.
Ability to maintain effective working relationships with employees, coworkers, technicians, and managers in other departments.
Customer-oriented, professional, able to deal with customers face-to-face, and willing to follow Service Department mandates and procedures.
Ability to perform essential job functions consistently in an alert and safe manner, take direction, and work as part of a team.
Working knowledge of basic DC and AC electricity, internal combustion and diesel engines, and hydraulic systems; mechanical ability.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals, and apply common-sense understanding to written, oral, or diagrammed instructions.
Raymond Level 1 Certified or working toward that goal, if applicable; must pass certificates appropriate to the position.
Valid driver's license with no more than the allowable level of points on record, if applicable, and ability to be insured by Raymond West.
Willingness to work off-hours as needs dictate, assume additional responsibility, and continue self-development and training.
Willingness to work out of town as necessary and overtime when required.
Must pass a pre-employment physical and drug screen.
Ability to meet the physical demands of the role, including lifting and moving up to 50 pounds and maneuvering up to 125 pounds with assistance from equipment or other team members.

Responsibilities

Repair all types of Dock and Door equipment, as well as other equipment Raymond West sells and services.
Keep training and skills current and train other employees as needed.
Maintain a profitable billing level and complete jobs within quoted time limits when applicable.
Follow Service Department procedures and communicate with assigned Service leadership.
Complete paperwork transactions in a timely, neat, accurate, and orderly manner.
Communicate available work options to customers before proceeding.
Maintain the tools needed for repair and scheduled service work, and maintain assigned parts inventory if applicable.
Keep the company vehicle clean and orderly inside and out.
Represent the entire company and establish positive rapport with customers.
Maintain working knowledge of customers and equipment in assigned areas.
Maintain an acceptable driving record and report accidents involving oneself or customers.
Account for all available working time and coordinate overtime with the assigned supervisor.
Follow the Employee Handbook, safety procedures, and applicable safety guidelines.
Work out of town as necessary and work overtime or off-hours when required.
Complete other duties and projects assigned by Service Supervisors or Managers.
Maintain a professional appearance and effective working relationships with customers, technicians, coworkers, and managers.
Maintain personally owned tools according to the approved minimum tool list and maintain additional tools required for duties and certification level.
Pass Raymond certification and recertification, if applicable, and pursue applicable certificates.