DMV Specialist

Model1 Commercial Vehicles•Indianapolis, IN

About The Position

Come grow with us by joining our team as a DMV Specialist! In this role, you will play provide advanced operational support within the DMV function, assisting with day-to-day execution of the department while ensuring accurate, compliant, and timely processing of vehicle titles and registrations across multiple states. This role serves as a business partner within the organization, providing consistency in compliance and customer experience, as well as serving as a key escalation point for complex DMV issues and customer support. This position will own departmental process improvement initiatives and state-specific research and other special projects. This role may lead a subset of DMV clerks depending on experience level.

Requirements

2–5 years of experience in DMV/title processing, dealership administration, or related field (commercial vehicle experience preferred)
Strong multi-state DMV knowledge and ability to navigate complex titling scenarios
Demonstrated ability to handle escalations and resolve complex issues
Experience supporting or leading others in a team environment
Strong attention to detail and commitment to compliance
Excellent organizational, problem-solving, and communication skills
Proficiency in dealership systems and Microsoft Office applications

Nice To Haves

commercial vehicle experience preferred

Responsibilities

Provide operational support within the DMV department ensuring accurate, compliant, and timely processing of titles and registrations
Lead and support state-specific DMV research and other special projects of the department and cross-functionally within the organization
Serve as the primary escalation point for complex titling, registration, and compliance issues
Process advanced or exception-based title and registration transactions across multiple jurisdictions
Ensure compliance with all state-specific DMV requirements, including taxes, fees, and documentation standards
Partner with sales, operations, and finance teams to resolve deal issues and facilitate timely deal completion
Communicate with state agencies, vendors, and internal stakeholders to resolve discrepancies and obtain required documentation
Identify process gaps and inefficiencies; recommend and implement improvements to enhance accuracy and turnaround time
Monitor workload distribution and assist in prioritization to meet deadlines and service expectations
Depending on experience level, lead day-to-day activities for a subset of DMV clerks, providing guidance, training, and support