DMV - Administrative Specialist II

State of North Carolina

17h • Onsite

About The Position

This position is with the NC Department of Transportation (NCDOT), specifically within the DMV Customer Contact Center located in Bladen County. The NCDOT's mission is to connect people, products, and places safely and efficiently with a focus on customer service, accountability, and environmental sensitivity to enhance North Carolina's economy and vitality. The DMV Customer Contact Center provides information to the general public regarding vehicle titling and licensing, driver license services, liability insurance, and safety/emissions inspections. The work is performed in a fast-paced, performance-based call center environment, where the employee will respond to inquiries via phone and e-mail. The role involves assisting customers in resolving complex issues that automated voice processing equipment cannot handle, providing comprehensive and detailed information, and preparing reports. All responses and tasks must be performed in accordance with DMV rules and regulations and the Privacy Protection Act.

Requirements

• High school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience

Nice To Haves

• Experience analyzing, interpreting, and/or evaluating information or data
• Experience completing and maintaining records and reports
• Experience explaining policy, procedure, rules, regulations and/or laws to a diverse clientele
• Experience with customer service by phone and/or in person with diverse clientele
• Experience in Microsoft applications and/or mainframe databases

Responsibilities

• Respond to inquiries via phone and e-mail
• Provide assistance to customers in resolving complex issues unresolved by automated voice processing equipment
• Provide comprehensive and detailed information
• Prepare reports

Benefits

• Full State Benefits
• Competitive salaries
• Many career development opportunities
• Comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED