DMV - Administrative Specialist II

State of North Carolina

21h • Onsite

About The Position

The NC Department of Transportation (NCDOT) aims to connect people, products, and places safely and efficiently, with a focus on customer service, accountability, and environmental sensitivity, to enhance North Carolina's economy and vitality. This position is with the NCDOT's Division of Motor Vehicles (DMV) Customer Contact Center, located in Nash County. The center provides information on vehicle titling and licensing, driver license services, liability insurance, and safety/emissions inspections to the public. The role operates in a fast-paced, performance-based call center environment, handling inquiries via phone and e-mail. Employees are expected to assist customers in resolving complex issues that automated voice processing equipment cannot address, provide comprehensive and detailed information, and prepare reports. All responses and tasks must adhere to DMV rules and regulations and the Privacy Protection Act.

Requirements

• High school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience

Nice To Haves

• Experience analyzing, interpreting, and/or evaluating information or data
• Experience completing and maintaining records and reports
• Experience explaining policy, procedure, rules, regulations and/or laws to a diverse clientele
• Experience with customer service by phone and/or in person with diverse clientele
• Experience in Microsoft applications and/or mainframe databases

Responsibilities

• Respond to inquiries via phone and e-mail
• Provide assistance to customers in resolving complex issues unresolved by automated voice processing equipment
• Provide comprehensive and detailed information
• Prepare reports

Benefits

• Full State Benefits
• Competitive salaries
• Many career development opportunities
• Comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees