DMV Operations Specialist

eBay

1d•Remote

About The Position

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. As a DMV Operations Specialist, you will be a member of the title & registration team, with responsibilities including having 50 state DMV knowledge related to title and registration processing adhering to multi-state compliance, overseeing workflows, partnering with internal and external customers to create efficiencies, understanding all operations processes, maintaining and influencing Standard Operating Procedures (SOPs), and upholding company policies.

Requirements

Bachelor’s degree or equivalent required
1+ years experience with DMV operations within the automotive industry
Proficient with or the ability to quickly learn an array of computer software
Effective communication skills via any means with individuals of any level internally and externally
Exceptional customer service skills
Team player and listener
Strong consultative skills
Excellent analytical and problem-solving skills
Outstanding organizational and leadership skills
Ability to efficiently work from a home office environment
Knowledge of automobile terminology and purchase and sale documentation

Responsibilities

Having 50 state DMV knowledge related to title and registration processing adhering to multi-state compliance
Oversee workflows appropriately including but not limited to assigning tasks to processors adhering to business SLA’s and performing quality reviews
Partner with internal and external customers to create efficiencies leading to increased production or reducing operating costs
Full understanding of all operations processes and being able to complete tasks as required
Maintaining and influencing Standard Operating Procedures (SOPs) to ensure consistency and effectiveness
Upholding the company's non-disclosure and confidentiality policies and agreements
Other duties as assigned.