DMV - Administrative Specialist I

State of North Carolina

18h•Onsite

About The Position

This position with NCDOT offers full State Benefits, competitive salaries and many career development opportunities. This role is located in the Renewal, Titles and Plate Unit of Vehicle Services Section. The Administrative Specialist I is responsible for providing customer service to the general public in all areas of vehicle registration. The position requires technical skills to process customer requests using the STARS program and proficiency in examining title, registration, and identification documents to detect fraudulent, altered, or suspicious items. Additionally, this role involves examining currency for authenticity, accepting payments for services rendered, and adhering to proper money handling procedures. The specialist inspects title and registration documents to ensure they are executed according to General Statutes and that fees are collected or adjusted appropriately. Other duties include researching and responding to refund requests, processing cancellation of title records, handling address changes, fulfilling requests for certified records, managing real estate/mobile home cancellations, and addressing various general inquiries and correspondence.

Requirements

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.
Technical skills to process requests from customers using the STARS program.
Proficiency in examining title, registration, and identification documents to detect fraudulent, altered, or suspicious items.
Ability to examine currency to ensure it is authentic.
Ability to observe all proper money handling procedures.
Ability to inspect title and registration documents to ensure they are executed in the manner stated in the General Statutes and fees are collected or adjusted according to the same statutes.

Nice To Haves

Demonstrated ability to proficiently use correct grammar, spelling, and vocabulary to compose/proofread correspondence.
Demonstrated ability to interpret and explain policies, procedures, and laws.
Experience in computer and Mainframe databases.
Experience in reviewing detailed documents and records for accuracy and authenticity.
Experience with recording, compiling, summarizing, analyzing data, and balancing a cash drawer.

Responsibilities

Provide customer service to the general public in all areas of vehicle registration.
Process requests from customers using the STARS program.
Examine title, registration, and identification documents to detect fraudulent, altered, or suspicious items.
Examine currency to ensure it is authentic.
Accept payments for services rendered and observe all proper money handling procedures.
Inspect title and registration documents to ensure they are executed in the manner stated in the General Statutes and fees are collected or adjusted according to the same statutes.
Research and respond to refund requests.
Process cancellation of title records.
Handle address changes.
Fulfill requests for certified records.
Manage real estate/mobile home cancellations.
Address various general inquiries and correspondence.