DMV Specialist

Model1 Commercial Vehicles, Inc. • Indianapolis, IN

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About The Position

Model 1 Commercial Vehicles is seeking a DMV Specialist to provide advanced operational support within the DMV function. This role involves the day-to-day execution of the department's tasks, ensuring accurate, compliant, and timely processing of vehicle titles and registrations across multiple states. The position acts as a business partner, promoting consistency in compliance and customer experience, and serving as a key escalation point for complex DMV issues and customer support. The role will also own departmental process improvement initiatives, state-specific research, and other special projects. Depending on experience, this position may lead a subset of DMV clerks.

Requirements

• 2–5 years of experience in DMV/title processing, dealership administration, or related field (commercial vehicle experience preferred)
• Strong multi-state DMV knowledge and ability to navigate complex titling scenarios
• Demonstrated ability to handle escalations and resolve complex issues
• Experience supporting or leading others in a team environment
• Strong attention to detail and commitment to compliance
• Excellent organizational, problem-solving, and communication skills
• Proficiency in dealership systems and Microsoft Office applications

Responsibilities

• Provide operational support within the DMV department ensuring accurate, compliant, and timely processing of titles and registrations
• Lead and support state-specific DMV research and other special projects of the department and cross-functionally within the organization
• Serve as the primary escalation point for complex titling, registration, and compliance issues
• Process advanced or exception-based title and registration transactions across multiple jurisdictions
• Ensure compliance with all state-specific DMV requirements, including taxes, fees, and documentation standards
• Partner with sales, operations, and finance teams to resolve deal issues and facilitate timely deal completion
• Communicate with state agencies, vendors, and internal stakeholders to resolve discrepancies and obtain required documentation
• Identify process gaps and inefficiencies; recommend and implement improvements to enhance accuracy and turnaround time
• Monitor workload distribution and assist in prioritization to meet deadlines and service expectations
• Depending on experience level, lead day-to-day activities for a subset of DMV clerks, providing guidance, training, and support

Benefits

• Competitive benefits including health insurance, paid holidays, and PTO (paid time off)
• Continuing education to provide you the opportunity to develop your full potential and be a true business partner
• Access to an expansive network of mentors and networking opportunities
• Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver outstanding customer service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed