DME Supervisor

Leon Medical Centers • Miami, FL

1d

About The Position

The DME Supervisor oversees and supports Patient Care Specialists to ensure daily orders are processed accurately, efficiently, and in accordance with established procedures and guidelines. The role monitors day-to-day operations, reinforces consistent processes, and helps the department run smoothly while maintaining quality and accuracy. It also provides telephonic support to patients and staff, trains employees, and assists other department leaders as needed.

Requirements

• High school diploma or equivalent.
• At least 2 years of DME experience.
• Previous supervisory experience in a customer service, healthcare, DME, or related operational environment.
• Fluent in English and Spanish.

Responsibilities

• Ensure daily orders received through the LMC Application, discharges, or phone calls are processed promptly.
• Provide telephonic support to patients, Service Assessment, and others who need to speak with a supervisor.
• Monitor the phone system to ensure calls are answered promptly.
• Process payroll on time and maintain records of approved PTO.
• Learn and implement Medicare guidelines.
• Review pending daily orders and follow up on pending orders each day.
• Train employees and check their work.
• Follow up on daily disenrollments and ensure equipment is recovered.
• Ensure assigned representatives properly transition new patients to avoid delays.
• Prepare at the start of each hurricane season to call oxygen patients, and transition oxygen tanks back to the vendor after the season.
• Assist the team with processing internal and external orders.
• Maintain compliance with HIPAA standards for patient confidentiality.
• Provide updates to the Director.
• Assist other department leaders as needed to support teamwork.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED