DME Supervisor

Leon Medical Centers•Miami Springs, FL

20h

About The Position

The DME Supervisor leads and supports DME customer service and order-processing operations. The role oversees and supports Patient Care Specialists to ensure daily orders are processed accurately, efficiently, and according to established procedures and guidelines. The supervisor monitors daily operations, reinforces consistent processes, and helps the department run smoothly while maintaining quality and accuracy standards. The position also provides telephonic support to patients and others who need supervisory assistance, monitors phone coverage, processes payroll and records approved PTO, and trains employees while reviewing their work. It supports order processing, patient transitions, equipment recovery, and seasonal oxygen-tank readiness. The supervisor follows Medicare guidelines, maintains HIPAA compliance, follows up on pending orders, and updates the Director.

Requirements

High school diploma or equivalent.
Minimum of 2 years of DME experience.
Previous supervisory experience in customer service, healthcare, DME, or a related operational environment.
Fluency in English and Spanish.

Responsibilities

Ensure daily orders received through the LMC Application, discharges, or phone calls are processed in a timely manner.
Provide telephone support to patients, Service Assessment, and others who need to speak with a supervisor.
Monitor the phone system to ensure calls are answered promptly.
Process payroll promptly and maintain records of approved PTO.
Learn and implement Medicare guidelines.
Review pending daily orders to ensure timely processing.
Train employees and check their work.
Follow up on daily disenrollments and ensure equipment is recovered.
Ensure assigned representatives transition new patients properly to avoid delays.
Ensure readiness at the beginning of hurricane season to call oxygen patients, and coordinate returning oxygen tanks to the vendor after hurricane season.
Assist the team with internal and external orders as needed.
Maintain compliance with HIPAA standards for patient confidentiality.
Follow up on pending orders daily and provide updates to the Director.
Assist other department leaders as needed to support teamwork.
Oversee and support Patient Care Specialists in accurate, efficient order processing and consistent application of procedures and guidelines.
Monitor day-to-day operations and reinforce consistent processes and quality standards.