DME Fitter

OSMC • Elkhart, IN

1d

About The Position

OSMC is seeking a friendly, dependable, and detail-oriented DME Fitter to support its Durable Medical Equipment (DME) program and the OSMC Outpatient Surgery Center. The role works directly with patients, physicians, and clinical staff to help ensure patients receive appropriate orthopedic devices, proper fitting, and education on safe equipment use. It combines patient-facing care and hands-on fitting responsibilities with inventory, documentation, vendor coordination, and support for DME operations across OSMC locations.

The DME Fitter helps fulfill DME orders, fits and adjusts orthopedic braces and other products, educates patients and staff, and supports applicable Medicare DMEPOS and insurance requirements. The role also maintains inventory and product records, coordinates orders and related documentation, and travels between OSMC locations as needed. The posting describes this as a temporary role.

Requirements

• Enjoys working directly with patients and providing excellent customer service.
• Comfortable learning how to properly fit and adjust orthopedic braces and equipment.
• Strong communication and patient education skills.
• Organized and detail-oriented.
• Able to manage inventory and maintain accurate documentation.
• Comfortable using computers and learning applicable DME and inventory systems.
• Works well with physicians, clinical staff, patients, insurance representatives, and outside vendors.
• Able to manage multiple priorities while maintaining accuracy.
• Willing and able to travel between OSMC locations as needed.
• Understands the importance of patient confidentiality, documentation, and compliance.

Nice To Haves

• Previous healthcare, orthopedic, DME, brace-fitting, medical office, or patient care experience is preferred.

Responsibilities

• Work with physicians and clinical staff to fulfill DME orders and identify products appropriate to patient needs.
• Assist physicians and staff in selecting orthopedic braces and devices.
• Fit orthopedic braces and other DME products and make minor adjustments to ensure proper fit and function.
• Educate patients about appropriate use and care of orthopedic devices and products.
• Answer patient questions and help resolve concerns about previously dispensed equipment.
• Provide basic postoperative exercise instruction and necessary equipment as directed.
• Obtain required patient signatures, discuss product costs, and collect deposits and payments.
• Coordinate with the Business Office on insurance preauthorization for commercial insurance and workers' compensation carriers.
• Assist with introducing new products requested by physicians.
• Maintain product information and supporting documentation for the DME product line.
• Maintain inventory levels, order products, create purchase orders, and review inventory reports.
• Receive shipments and stock and organize products.
• Coordinate invoices, packing slips, and related documentation with the Accounting Department.
• Work with product distributors and manufacturers on orders, products, and inventory needs.
• Assist OSMC locations with inventory questions, product availability, order status, and product exchanges.
• Provide product education and training to clinical staff and other healthcare team members.
• Support compliance with applicable Medicare DMEPOS supplier requirements and other insurance carrier requirements.
• Travel between OSMC locations as needed to assist with inventory, product needs, and staff training.
• Maintain a clean, safe, and organized work environment.
• Assist with other duties and projects as needed.

What This Job Offers

• Education Level: No Education Listed