Divisional Information Support Analyst, Facilities - Lakeland

Publix • Lakeland, FL

3d

About The Position

The Divisional Information Support Analyst supports Facility Services leadership and associates by providing information and statistical analysis on maintenance and equipment data. The role coordinates supplier bid and quote documents, the SAVE Evaluation process, scheduled maintenance and contract line maintenance, and the lighting program. It also provides analysis, documentation, tracking, scheduling, travel coordination, and other administrative support to maintenance and equipment teams. Additional responsibilities may be assigned as department business needs require.

Requirements

• At least 2 years of experience in a customer service field or 1 year of experience in a maintenance-specific customer service position.
• Intermediate knowledge of Access, Excel, Outlook, and Word for core functionalities.
• Basic knowledge of a Computerized Maintenance Management System (CMMS).
• Basic knowledge of SharePoint and Landmark.
• Excellent oral and written communication skills.
• Ability to multitask.
• Excellent time-management and planning skills.
• Excellent teamwork skills.
• Ability to reason, make sound decisions, and comply with rules and policies.
• Basic computer skills.
• Willingness to work a flexible schedule.
• Good punctuality and attendance.

Nice To Haves

• At least 4 years of experience in a customer service field or 2 years of experience in a maintenance-specific customer service position.
• Advanced knowledge of Access, Excel, Outlook, and Word for core functionalities.
• Advanced knowledge of a Computerized Maintenance Management System (CMMS).
• Advanced knowledge of SharePoint and Landmark.
• Excellent analytical skills.
• Empathetic listening skills.
• Professional telephone etiquette.
• Customer-focused approach.
• Conflict-resolution skills.
• Attention to detail.
• Ability to recognize patterns.
• Organization skills.
• Knowledge of Facility Services products and services.
• Knowledge of the Publix organizational structure.
• Knowledge of Continuous Quality Improvement (CQI).
• Knowledge and understanding of company and departmental policies, processes, and procedures.

Responsibilities

• Coordinate bid and quote documents from service suppliers for Maintenance Coordinators, Supervisors, Assistant Managers, and Managers.
• Coordinate and complete the SAVE Evaluation process.
• Manage scheduled maintenance and contract line maintenance as needed to ensure retail locations are appropriately maintained by external service suppliers.
• Provide analysis, data, documentation, tracking, scheduling, and other administrative support to Maintenance Coordinators, Maintenance Supervisors, and Equipment Supervisors.
• Coordinate, schedule, and track the lighting program to maintain store lighting service.
• Coordinate cross-departmental work requests.
• Perform clerical duties as required to support the Facility Services department.
• Coordinate travel for Maintenance associates.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed