Divisional Director (Suffolk/Norfolk)

The Blood Connection•Suffolk, VA

About The Position

The Divisional Director provides leadership, administrative guidance, and direction to department Directors and Managers who report to the role. The position oversees and supports donor recruitment, blood collection, facilities and fleet management, procurement and materials management, blood manufacturing and distribution, reference laboratory operations, hospital services, and component manufacturing. The Director also provides technical support to departments and stakeholders and ensures that directed departments meet their objectives and operate within applicable constraints. The role manages personnel, budgets, planning, operations, quality goals, current good manufacturing practices (cGMPs), and process effectiveness. Responsibilities include hiring and developing staff, establishing and monitoring controlled processes and records, assessing competency, supporting regulatory and accreditation requirements, conducting statistical monitoring and process improvement, and contributing to strategic planning and service expansion. The position requires a related bachelor’s degree, at least five years of experience in a technical or laboratory setting including at least five years of progressive management experience, and a background in blood banking or regulated biologics manufacturing.

Requirements

Bachelor’s degree in a related field.
Five years in a technical or laboratory setting, including at least five years of progressive management experience.
Background in blood banking or other regulated biologics manufacturing facilities.
Valid driver’s license with no major infractions and dependable transportation.
Self-starter able to function independently.
Motivation to remain abreast of blood bank technology.
Ability to communicate effectively, tactfully, and courteously with patrons, donors, sponsors, and co-workers.
Ability to organize and prioritize workload and meet deadlines.
Excellent analytical, organizational, interpersonal, verbal, and written communication skills.
Strong computer skills, including intermediate proficiency with Microsoft Word, Excel, and PowerPoint.
Ability to work with all levels of personnel in a diverse work environment.
Ability to lift up to 25 pounds, sit, stand, or walk for extended periods, and bend and twist.

Responsibilities

Provide leadership, administrative guidance, and direction to reporting department Directors and Managers.
Prepare and monitor budgets; plan, organize, lead, and control departmental operations; set goals; and perform management duties including interviewing, hiring, disciplining, counseling, and firing.
Communicate with patrons, beneficiaries, and other stakeholders of The Blood Connection.
Perform statistical analysis to track and trend relevant data and participate in divisional strategic planning.
Oversee current good manufacturing practices (cGMPs) and the effectiveness and efficiency of reporting departments.
Manage or collaborate on donor recruitment systems, including field and call-center recruitment, donor incentives, and special-event blood drives.
Manage or collaborate on blood collection systems, including whole-blood and automated component collections at fixed sites and through mobile operations.
Manage or collaborate on facilities, fleet, procurement and materials management, blood manufacturing and distribution, reference laboratory, hospital services, and component manufacturing.
Support company quality goals and develop methods to direct and control accountable processes.
Evaluate personnel requirements and budget appropriate personnel FTEs.
Develop job descriptions; interview applicants; hire qualified staff; evaluate performance; and coach, counsel, and discipline personnel as required.
Orient and train personnel, develop training plans and materials, assess initial and ongoing competency, provide retraining as needed, and document training and competency assessments.
Ensure procedures and forms follow document-control directives and that records are generated, reviewed, retained, stored, and retrieved in accordance with procedures and applicable requirements.
Develop and implement process-control measures, including process flow charts, controlled policies and procedures, training plans, forms and records, quality control, monitoring tools, statistical process control, preventive maintenance, self-assessments, and internal quality control.
Submit change-control requests to Quality Assurance to propose changes to critical processes.
Statistically monitor manufacturing systems and develop process-validation protocols to demonstrate that processes can produce biologics meeting established specifications.
Evaluate existing processes and direct modifications to improve outcomes.
Oversee evaluation of technologies that may improve staff efficiency or product quality and quantity; direct service and product expansion based on customer requests or community needs; and support executive management in evaluating, planning, and executing expansion into unserved regions.
Provide technical support to departments and stakeholders of The Blood Connection.
Ensure directed departments meet their objectives and operate within stated operational constraints.