Divisional Director (Suffolk/Norfolk)

The Blood Connection • Suffolk, VA

8d

About The Position

The Divisional Director provides leadership, administrative guidance, and direction to the department Directors and Managers reporting to the position. The role oversees departmental operations, budgets, planning, performance, and effectiveness; supports strategic planning; communicates with patrons, beneficiaries, and other stakeholders; and works collaboratively to fulfill The Blood Connection’s mission.

The position oversees or collaborates on systems and processes covering blood donor recruitment, blood collection, facilities, fleet, procurement and materials management, blood manufacturing and distribution, hospital services, component manufacturing, and the reference laboratory. The Director is responsible for organizational quality goals, personnel planning and management, hiring and performance evaluation, staff orientation and training, competency verification, document and record control, process controls, change control, process improvement, and technical support.

The Director monitors manufacturing systems and processes through statistical analysis, develops process validation protocols, directs process modifications, and evaluates technologies that may improve staff efficiency or product quality and quantity. The role also directs service and product expansion in response to customer requests or community needs and supports executive management in evaluating and executing expansion into regions not served by The Blood Connection.

Requirements

• Bachelor’s degree in a related field.
• Five years of experience in a technical or laboratory setting, including at least five years of progressive management experience.
• Background in blood banking or other regulated biologics manufacturing facilities.
• Valid driver’s license with no major infractions and dependable transportation.
• Ability to work independently and demonstrate initiative.
• Motivation to remain current with blood bank technology.
• Ability to communicate effectively, tactfully, and courteously with patrons, donors, sponsors, and coworkers.
• Ability to organize and prioritize workload and meet deadlines.
• Excellent analytical, organizational, interpersonal, verbal, and written communication skills.
• Strong computer skills, including intermediate-level Microsoft Word, Excel, and PowerPoint.
• Ability to work with all levels of personnel in a diverse work environment.

Responsibilities

• Provide leadership, administrative guidance, and direction to reporting department Directors and Managers.
• Prepare and monitor budgets; plan, organize, lead, and control departmental operations; set goals; and perform other management duties.
• Communicate with patrons, beneficiaries, and other stakeholders of The Blood Connection.
• Perform statistical analysis to track and trend pertinent data and participate in divisional strategic planning.
• Oversee current good manufacturing practices (cGMPs) and the effectiveness and efficiency of reporting departments.
• Manage or collaborate on donor recruitment, blood collection, facilities, fleet, procurement and materials, blood manufacturing and distribution, hospital services, component manufacturing, and reference laboratory systems.
• Support and implement company quality goals and develop methods to direct and control accountable processes.
• Evaluate personnel requirements and budget appropriate full-time equivalents for assigned tasks.
• Develop job descriptions; interview applicants; hire qualified personnel; evaluate performance; and coach, counsel, or discipline personnel as needed.
• Orient and train staff, develop training plans and materials, verify competency, retrain when necessary, and document training and competency assessments.
• Ensure procedures and forms comply with document-control directives and that records meet applicable regulatory and accreditation requirements for review, retention, storage, and retrieval.
• Develop and implement process-control measures, including controlled procedures and training plans, forms and records, quality controls, monitoring, preventive maintenance, and self-assessments.
• Submit change-control requests to the Quality Assurance Department for proposed changes to critical processes.
• Statistically monitor manufacturing systems, track and trend events, develop process-validation protocols, and direct process modifications to improve outcomes.
• Oversee evaluation of new technologies that may improve staff efficiency or finished-product quality or quantity.
• Direct service and product expansion based on customer requests or community needs, and support executive management with regional expansion planning and execution.
• Provide technical support to departments and stakeholders of The Blood Connection.
• Ensure directed departments meet their objectives and operate within established operational constraints.

Benefits

• 30 days of PTO, with options to use it, cash it, or roll it over.
• 401(k) retirement plan with up to a 4% company match.
• Potential monthly company bonuses.
• Tuition reimbursement.
• Medical, vision, and dental health insurance.
• Healthcare and dependent care flexible spending accounts.
• Short- and long-term disability insurance.
• Employee Assistance Program (EAP).
• Basic life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Director