Division Director, Habilitation IDD

BAYADA Home Health Care•Springfield, MO

2d•Hybrid

About The Position

BAYADA Home Health Care is actively seeking a Division Director of Habilitation to lead office directors within our Habilitation (I/DD) practice across the state of Missouri. This role requires the ability to travel 50-60% of the time to Habilitation offices in Missouri and the individual must be located in Missouri. The Division Director will demonstrate and communicate the core values of BAYADA and The BAYADA Way, developing a working knowledge of BAYADA’s mission, services, people, organization, policies, and procedures. They will provide oversight and support to assigned service offices, including direct supervision of Directors, Director Interns, or Service Directors. A key responsibility is ensuring that offices' actions and communications demonstrate that “The Client Comes First” and proactively managing client and customer concerns. The role involves overseeing and participating in recruiting, selecting, and developing high-potential employees within the division, as well as educating, mentoring, and coaching various leadership roles within the organization, delivering honest and timely feedback. The Division Director ensures appropriate clinical and management coverage for each office, directs and supports offices to achieve customer service, quality growth, and financial stability goals, and oversees the development of quarterly recruiting, marketing, and budgeting plans. They will hold Directors accountable for meeting established goals and assure that all lines of service and markets are served appropriately. Understanding the competition and market, assuming responsibility for the quality of care provided by all offices in the division, and developing and monitoring processes to ensure ethical, legal, safe, and compliant operations are crucial. The role includes communicating office/provider-specific performance issues to the Governing body and ensuring corrective actions are implemented. Identifying new business opportunities, supporting offices with the analysis of potential acquisitions and new lines of business, and identifying industry trends are also key functions. The Division Director will lead through strong communication, share ideas with field and support offices, and develop long-term trusting relationships with clients, the community, employees, support, and other service offices. They must demonstrate solid performance or exceed performance standards in key job dimensions and perform related duties as required or requested by their supervisor.

Requirements

Four (4) year college degree required.
Five (5) years of verifiable supervisory work experience required, preferably in a health care or social service management position.
Experience working with Intellectual/Developmental disabilities required.
Minimum two (2) years of demonstrated success as a BAYADA Home Health Care office director or a comparable organization required.
Exemplifies characteristics of The BAYADA Way: compassion, excellence and reliability.
Demonstrated ability to lead people and get results through others; ability to plan and organize well and act proactively; excellent interpersonal skills; ability to think strategically; good analytical skills; good oral, written, and presentation skills; exhibits good judgment and values continued learning.
Demonstrated record of goal achievement.
Track record of successfully taking on more responsibility with positive results and ambition to grow past current position.
Demonstrated record of strong interpersonal skills.
Competence in basic PC skills required to perform job functions.
Acceptable pre-employment assessment results.
Ability to read, write and effectively communicate in English.

Responsibilities

Provide oversight and support to assigned service offices, including responsibility for direct supervision of Directors, Director Interns or Service Directors, as assigned by President or Chief Operating Officer.
Ensure that offices’ actions and communications demonstrate that “The Client Comes First”.
Proactively manage client and customer concerns.
Oversee and participate in recruiting, selecting, and developing high-potential employees in the division for all Recruiters, Client Services Managers, Clinical Managers, Director Interns, Directors, and Area Directors.
Educate, mentor, and coach Director Interns, Directors, Area Directors, and Division Directors.
Deliver honest and timely feedback.
Ensure appropriate clinical and management coverage for each office.
Direct and support offices to achieve customer service, quality growth, and financial stability goals.
Oversee the development of quarterly recruiting, marketing, and budgeting plans.
Hold Directors accountable for meeting established goals.
Assure that all lines of service and markets are served appropriately.
Understand competition and market (both referral and employment sources).
Assume responsibility for the quality of care provided by all offices in the division.
Develop and monitor processes to ensure that offices operate ethically, legally, safely, and with a high level of compliance.
Communicate office/provider-specific performance issues to the Governing body through the Practice Leader or Chief Operating Officer and ensure the implementation of corrective actions to be taken at their direction and that of the governing body.
Identify new business opportunities.
Support offices with the analysis of potential acquisitions and new lines of business.
Identify industry trends and react accordingly.
Lead through strong communication and sharing of ideas with field and support offices.
Develop long-term trusting relationships with clients, community, employees, support, and other service offices.
Demonstrate solid performance or exceed performance standards in key job dimensions/attributes as defined on the Performance Appraisal for Office Staff.
Perform related duties, or as required or requested by supervisor.