310156- District Training Store Manager

CVS Health•Phoenix, AZ

About The Position

The District Training Store Manager (DTSM) cultivates a culture of excellence and leads Front Store management talent development across a district. The role owns oversight of the Store Manager-in-Training (SMIT) pipeline, including recruiting, interviews, hiring recommendations, training, development, and readiness assessments for promotion to Store Manager. The DTSM mentors SMITs and peer Store Managers, monitors program progress and training completion, and trains and supports SMIT Coaches. The DTSM also serves as a working Store Manager, modeling effective communication, department support, business-needs-based scheduling, strong store performance, and CVS Health’s Heart At Work behaviors. In partnership with the Front Store District Leader (FS DL), the DTSM leads district training and development, supports market needs, and helps improve Front Store performance. The role includes home-store leadership and operations as well as district-wide coaching, training oversight, and talent development. The position requires a flexible 45-hour workweek based on store needs, including early morning and evening shifts, at least two closing shifts per week, and four weekend shifts per month. Regular and predictable attendance, including nights, weekends, and holidays, is required. The role involves extended periods standing or being mobile, lifting or exerting force up to 50 pounds, reaching, stooping, and visual and communication tasks. The position is full-time and eligible for a benefits package and a CVS Health bonus, commission, or short-term incentive program.

Requirements

Must be at least 18 years of age.
At least one year in a CVS Health Store Manager role or equivalent retail leadership experience.
High school diploma or GED required.
At least 1–3 years of prior relevant work experience.
Regular and predictable attendance, including nights, weekends, and holidays.
Ability to work flexible 45-hour weekly schedules, including early morning and evening shifts; at least two closing shifts per week and four weekend shifts per month are required.
Ability to complete required role training within the designated timeframe.
Knowledge of retail and/or healthcare, CVS systems (including SMART, mCC, CC, myReports, and WorkDay), performance management, and MyStore Health metrics.
Skills in training and development, results orientation, colleague engagement, team building, talent coaching and development, active listening, customer and community engagement, consumer behavior, negotiation and conflict resolution, emotional intelligence, time management, and digital literacy.
Ability to concentrate on tasks and shift between tasks to meet customer and business needs.
Customer-service and team orientation, including responding appropriately to patients and helping customers locate products.
Verbal and written communication skills, including active listening and clear communication with customers and colleagues.
Ability to identify challenging customer or colleague interactions, select an appropriate response, and escalate issues when needed.
Ability to remain mobile and upright for extended periods; repeatedly lift or exert up to 50 pounds; reach overhead and in multiple directions; stoop and bend; and perform tasks requiring close visual acuity and oral communication.

Nice To Haves

Pharmacy Technician Licensure.
3–5 years of prior relevant work experience.
Associate degree or higher education.
Completion of DevelopU for Leaders.

Responsibilities

Oversee the district SMIT program, including bi-weekly progress reviews with SMIT Coaches and follow-up on Store Manager Development class completion.
Meet weekly with the FS DL to review SMIT progress and district action items, and attend weekly district calls to report training completion.
Assess and develop SMIT Coaches and provide them with initial training and ongoing support.
Conduct weekly check-ins with SMITs and provide continuous support for their Key Learning Experiences.
Travel within the district as needed to observe SMITs and SMIT Coaches and provide mentorship, in-the-moment coaching, and feedback.
Collect and interpret feedback from Store Managers and SMIT Coaches, communicate district priorities, and provide coaching, recognition, and support to Store Managers and SMITs.
Partner with the FS DL to assess talent trends and needs, identify and evaluate SMIT Coaches, and develop district talent plans.
Support selection, hiring, development, and, when needed, termination of SMITs; monitor program completion and assess readiness for independent store management and promotion.
Lead recruiting, staffing, hiring, training, development, performance management, and, when needed, termination for colleagues in the home store.
Review business reports, create and facilitate store action plans, build profitable Front Store business and sales growth, and conduct root cause analysis as needed.
Complete Store Manager operational responsibilities, including merchandising, register operations, inventory execution, compliance, sales-driving operations, store standards, and P&L stewardship.
Ensure timely completion of district new-hire and role-specific training plans, share training reports and market updates, and support FS DL follow-up and coaching needs.
Lead the home store team in providing differentiated customer service and market-appropriate offerings; support immunizations and Health Hub services and resolve customer complaints.
Close the loop on home-store customer feedback through myCustomer Connection and support Store Manager peers with its appropriate use.
Follow up with Store Managers and SMITs on feedback received through myCustomer Connection.
Maintain effective communication with the home-store team and support all departments, scheduling to business needs and remaining accountable for store performance.