310156- District Training Store Manager

CVS Health•Phoenix, AZ

10d•$65,000 - $95,000•Onsite

About The Position

The District Training Store Manager (DTSM) cultivates a culture of excellence across the district and leads the Front Store Management talent pipeline. The role oversees recruiting, interviewing, hiring recommendations, training, and development for Store Managers-in-Training (SMITs), evaluates their readiness to manage independently, and mentors SMITs, their coaches, and peer Store Managers. The DTSM works with the Front Store District Leader (FS DL) on district training, talent development, and performance needs while also serving as the working Store Manager of a home store. In that store, the DTSM demonstrates strong communication and operational practices, supports all departments, schedules to business needs, and remains accountable for store performance. The role models CVS Health’s Heart At Work behaviors. The DTSM reviews SMIT progress with coaches, follows up on training and class completion, supports and develops SMIT coaches, and communicates district priorities to store teams and leaders. The role conducts SMIT check-ins and store visits, provides mentorship and feedback, and supports key learning experiences. It also helps ensure timely completion of new-hire and role-specific district training and supports the FS DL in improving Front Store performance measures. The position includes people leadership and development, business and financial planning, store and district operations, and customer service. The DTSM handles standard Store Manager responsibilities at the home store, including colleague leadership, recruiting and staffing, business operations, compliance, inventory, merchandising, sales, customer service, and store standards. The position requires regular and predictable attendance, including nights, weekends, and holidays, and flexible 45-hour weekly schedules with early morning and evening shifts, at least two closing shifts per week, and at least four weekend shifts per month. This is a full-time position with a stated pay range of $65,000 to $95,000, plus eligibility for a CVS Health bonus, commission, or short-term incentive program. Eligible benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Must be at least 18 years of age.
At least 1 year in a Store Manager role with CVS Health or equivalent retail leadership experience.
High school diploma or GED required.
At least 1–3 years of prior relevant work experience.
Knowledge of the retail and/or healthcare industry, CVS systems (SMART, mCC, CC, myReports, WorkDay, etc.), performance management, and MyStore Health metrics.
Skills in training and development, results orientation, colleague engagement, team building, talent coaching and development, active listening, customer and community engagement, consumer behavior, negotiation and conflict resolution, emotional intelligence, time management, and digital literacy.
Regular and predictable attendance, including nights, weekends, and holidays.
Ability to work flexible 45-hour weekly schedules, including early morning and evening shifts according to store needs; at least two closing shifts per week and four weekend shifts per month are required.
Ability to complete required role training within the designated timeframe.
Ability to concentrate on tasks and shift between tasks to meet customer and business needs.
Ability to provide friendly customer service, recognize and respond appropriately to patient reactions, and assist customers in locating products.
Ability to communicate verbally and in writing with customers and colleagues, listen actively, and understand and convey detailed information.
Ability to identify challenging customer or colleague interactions and choose an appropriate response, escalating to leadership when needed.
Physical ability to remain mobile and upright for extended periods; repeatedly lift or exert force up to 50 pounds; reach overhead and in multiple directions; stoop and bend to move items; and perform close-visual-acuity tasks such as viewing terminals or reading small details.
Ability to convey detailed spoken instructions and perceive sounds at normal speaking levels, with or without correction.

Nice To Haves

Pharmacy Technician Licensure.
3–5 years of prior relevant work experience.
Associate degree or higher education.
Completion of DevelopU for Leaders.

Responsibilities

Partner with the FS DL to assess market talent needs, identify and evaluate SMIT coaches, and develop district talent plans.
Support SMIT selection, hiring, development, and, when needed, termination; monitor program completion and assess readiness for promotion to Store Manager.
Conduct bi-weekly SMIT progress reviews with coaches and weekly check-ins with SMITs; monitor training progress and follow up on class completion.
Train and support SMIT coaches, assess their effectiveness, and provide guidance to support SMIT development.
Travel within the district as needed to observe SMITs and coaches and provide mentorship, coaching, feedback, and recognition.
Collect and interpret feedback from Store Managers and SMIT coaches, communicate relevant district priorities, and identify performance gaps for the FS DL.
Support SMIT Key Learning Experiences and district training completion, including new-hire and role-specific training.
Review business reports, create and facilitate store action plans, conduct root-cause analysis, and support profitable business and sales growth.
Complete Store Manager operational duties at the home store, including merchandising, register operations, inventory execution, compliance, sales-driving operations, store standards, and P&L stewardship.
Support the FS DL with coaching Store Managers to improve district Front Store performance measures, including CFR, CRS, Sales, and myTeamCare.
Lead home-store recruiting, staffing, hiring, training, development, performance management, and, as needed, termination of colleagues.
Lead the store team in delivering differentiated customer service and market-specific store offerings; support wellness services and resolve customer complaints.
Close the feedback loop with home-store customers in myCustomer Connection and follow up with Store Managers and SMITs on customer feedback.
Attend weekly district calls and maintain regular communication with the FS DL, store team, SMITs, coaches, and Store Managers.