District Supervisor, Patient Access Coordination

PT Solutions Physical Therapy•Lenexa, KS

1d•$42,000 - $45,000•Onsite

About The Position

The District Supervisor, Patient Access Coordination oversees patient access operations across a defined geographic area, supporting the Regional Manager, Patient Access Coordination. The role ensures consistent patient access workflows, timely referral coordination, operational performance, and a high-quality patient experience across all clinics in the assigned district. The position is onsite in supported clinics 40 hours per week, with availability within 7 a.m.–7 p.m. Monday through Friday.

Requirements

Bachelor’s degree in Healthcare Administration, Business, or a related field, or equivalent experience.
At least 2 years of experience in patient access, care coordination, or outpatient healthcare operations.
Strong working knowledge of referral management, scheduling protocols, benefit verification, and insurance authorization workflows.
Excellent interpersonal, communication, analytical, and problem-solving skills.
Availability within 7 a.m.–7 p.m. Monday through Friday.
Onsite work in supported clinics for 40 hours per week.

Nice To Haves

Experience with Epic or similar EHR platforms.
Patient access or medical front office supervisory experience.

Responsibilities

Manage hiring, staffing, training, scheduling, and performance of Patient Access Coordinators within the district.
Conduct check-ins and performance evaluations, and create skill development plans to coach and develop district access coordinators.
Cascade regional goals and ensure alignment with organizational KPIs; foster accountability, collaboration, and patient-first service.
Oversee referral coordination, follow-up scheduling, patient preparation, and front-end revenue cycle management readiness tasks across district clinics.
Ensure consistent use of standardized workflows, scripts, scheduling protocols, and documentation requirements.
Monitor compliance with benefit verification, authorization, and scheduling prerequisites to support therapy initiation.
Partner with regional leaders to resolve operational gaps.
Ensure Patient Access Coordinators provide a warm, accurate, and proactive patient experience.
Review patient complaints, delays, and feedback; drive improvements and close service gaps.
Partner with clinic operations to remove obstacles affecting patient readiness or timely scheduling.
Track and report district KPIs, including clinician schedule utilization, visits per evaluation, scheduling completion, financial clearance, and patient communication timeliness.
Use data to identify trends, workflow issues, and opportunities to increase throughput and minimize delays.
Support implementation of best practices from enterprise, division, or regional pilots.
Ensure regulatory and payer compliance across the district.
Partner with clinic managers, regional access managers, regional clinical operations, and centralized access teams to coordinate patient access activities.
Serve as the primary operational link between Patient Access Coordinators and regional operations and access managers.
Deliver onboarding, training, and ongoing competency development for Patient Access Coordinators; reinforce workflow standardization, documentation accuracy, insurance knowledge, and patient communication excellence.
Identify skill gaps and collaborate with enterprise training teams as needed.
Support district workforce planning, staffing models, and scheduling coverage for access coordinators.
Provide the manager with regular status updates, performance summaries, and improvement plans.
Support local change management as new tools, processes, and technologies are deployed.