District Service Manager - HVAC

Aircond Corporation • Greenville, SC

40d • Onsite

About The Position

EMCOR Services Aircond Corporation is seeking a District Service Manager for their Service Operations team in Greenville, SC. This role involves directing and coordinating department activities to support growth and ensure technicians reach their full potential while maintaining profitability. The manager will provide technical assistance, training, and quality control, manage budgets, and oversee service orders and quotes. This position also involves customer service, resolving client issues, participating in management team initiatives, and handling personnel matters for Service Technicians, including interviewing, performance evaluations, and accident investigations. The role requires collaboration with other managers to improve procedures, increase profits, build client trust, and expand the client base. Regular technician meetings are expected for motivation, information sharing, and training. The manager will also assist Account Managers with client needs and contract pricing and serve as a liaison between clients and other departments. Inventory management and dispatch support are also part of the responsibilities. The company offers comprehensive HVAC, building automation system, facilities, and energy solutions for high-profile organizations in commercial buildings, data centers, industrial facilities, and other mission-critical sites.

Requirements

• High school diploma or equivalent
• HVAC technical certification
• Minimum of 7 years experience as a Service Technician
• Strong leadership, organizational and analytical skills to effectively manage daily operations of the department.
• Ability to excel in a fast-paced environment and work independently.
• Excellent verbal and written communication skills are required.
• Strong business acumen and technical knowledge.
• Proven relationship management skills.
• Excellent customer service skills.
• Ability to effectively delegate responsibilities and coordinate work.
• Effective time management skills.
• Ability to travel as needed.
• Effective computer skills and proficiency in Microsoft Office programs.
• Strong adherence to Company safety goals and culture.
• Ability to read, interpret and analyze routine business communications and to compose standard business correspondence.
• Must be able to present information, data, facts and figures across all organizational levels.
• Ability to apply common sense understanding to carry out detailed and sometimes complex written or oral instructions.
• Ability to deal with problems involving concrete variables in standardized situations.
• Ability to perform simple mathematical functions such as addition, subtraction, multiplication, division, averages and percentages.
• Valid Driver’s License

Nice To Haves

• At least 2 years of prior experience in a supervisory role preferred.

Responsibilities

• Supervise Service Technician activities to assist growth and ensure that each technician reaches their full potential, and that each acquires the highest standard of profitability.
• Assist Technicians with technical problems.
• Train Technicians in accordance with the Aircond philosophy.
• Promote a safe work environment.
• Perform quality control inspections monthly.
• Monitor and control the tool, uniform and other budget items.
• Monitor and/or approve technician time: hours worked ST /OT, Unapplied, Billable, Contract, and Vacation.
• Monitor weekly open service-order report and provide feedback to the office while working to close out jobs.
• Issue purchase orders timely and with all supporting documentation.
• Oversee quotes for repairs and certain equipment replacement, balance and distribute the workload.
• Balance contract and billable hours of each technician.
• Monitor performance of Technicians on preventive maintenance and billable projects.
• Provide customer service and resolve client problems concerning service work, Service Technicians, service contract and billing issues.
• Participate in the management team of the Service Department and assist in creating and maintaining an atmosphere conducive to high morale.
• Collaborate with other managers to implement procedures to improve and promote Aircond - increase profits, build client trust and increase client base.
• Schedule and chair Technician meetings in effort to motivate, inform and train technicians and build morale.
• Assist the Account Managers in calculate client needs and contract pricing.
• Handle personnel issues related to Service Technicians.
• Interview candidates for Service Technician positions.
• Conduct annual performance evaluations to facilitate development and maintain records of skill level, training and salary level.
• Investigate accidents and take action to prevent reoccurrence.
• Provides various supportive activities to other departments and associates.
• Serve as liaison between clients and other departments.
• Maintain and track inventory.
• Assists dispatch in decision making with determining technician availability, geographical locations and/or as otherwise needed.
• Perform other duties as assigned.

Benefits

• Health Insurance: 4 plans available to choose from with Rx coverage
• Health Saving Account (HSA) and Flexible Spending Accounts (FSA) options available
• Dental insurance: 2 plans available to choose from
• Vision insurance
• 401(k) with Employer Match
• Employee referral incentives
• Employee Assistance Program (EAP)
• Competitive PTO
• 8 paid holidays
• 1 paid floating holiday
• Weekly Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED