District Service Manager Minnesota

Yamaha Motor•Cypress, CA

1d•Remote

About The Position

Yamaha is hiring a District Service Manager to provide technical support in assigned areas of Minnesota to retail customers, Yamaha Outboard, WaveRunner, and Sport Boat dealers, and OEM boat builders. The role addresses complex technical issues and may support customers and dealers outside the assigned territory. It is remote and requires approximately 75% travel, with trips away from home lasting up to two weeks. The manager works with minimum supervision and makes independent decisions to support customers, dealers, OEM boat builders, and client relationships.

Requirements

Associate degree, preferably in Marine Technology, or equivalent Marine industry service certifications.
At least 3–5 years of Marine industry service experience troubleshooting and repairing outboard engines.
At least 2–3 years of experience rigging and maintaining boat fuel and electrical systems; this experience may overlap with service experience.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Excellent record of providing superior customer service on technical issues at a dealership, another Yamaha Motor Corporation division, or a boat builder.
Proven administrative skills and ability to use business software.
Good writing skills.
Ability to consistently lift, carry, push, and pull up to 50 pounds and perform physically demanding tasks.

Responsibilities

Counsel retail customers during assigned customer-relations visits and Yamaha Marine dealers during technical visits; perform call center duty for Marine products as needed.
Support dealer operations through regular communication by phone, email, text, and scheduled visits.
Train new Marine dealers in Yamaha business operations and processes, including system books and libraries.
Plan and conduct mini clinics and dealer-development visits.
Review reports and recommend ways to improve dealer performance.
Document service issues in timely Yamaha Customer Relationship Management System (YCRMS) reports, monthly reports, and market information reports.
Work with District Marketing Managers to improve the dealer network, coordinate assigned boat shows, and respond to unassigned inquiries.
Develop and deliver product-information presentations and lead seminars.
Provide technical support at corporate displays at boat shows, OEM events, fishing tournaments, and other events as required.
Manage a business travel budget and keep required expense documentation current and accurate.
Maintain company-issued vehicles, equipment, and Yamaha supplies.