District Service Mgr. - CRM, Nashville, TN

Medtronic•Nashville, TN

2d•Remote

About The Position

The District Service Manager for Cardiac Rhythm Management (CRM) provides leadership and strategic direction for clinical service operations within an assigned territory. The role manages Clinical Specialists, optimizes implant and follow-up coverage, and partners with district leadership to execute business strategies, improve service delivery, and achieve operational and revenue objectives. CRM provides therapies for pacing, defibrillation, and remote monitoring. This is a remote position based in Nashville, Tennessee, supporting an assigned geographic territory. Candidates must reside within the territory and travel to multiple customer accounts throughout the region. A valid driver's license and active insurance are required, and the final candidate must have a driving record that meets company standards.

Requirements

Bachelor's degree.
At least 5 years of professional experience, including at least 3 years of clinical experience.
Must reside within the assigned territory and be able to travel to multiple customer accounts throughout the region.
Valid driver's license and active insurance.
Driving record that meets company standards.

Nice To Haves

Experience with Medtronic's EPT field organization, including knowledge of CRM implant and follow-up service coverage requirements.
Experience in medical device sales, marketing, training, healthcare, or technical services.
Knowledge of the local cardiac customer base and healthcare market.
Experience managing, coaching, and developing employees, including clinical field teams.
Experience in business operations, strategic planning, and Lean Six Sigma continuous improvement practices.

Responsibilities

Lead, coach, and develop Clinical Specialists, including overseeing recruitment, performance management, and professional development.
Partner with district and regional leadership to execute Electrophysiology Therapies strategies, achieve implant and revenue goals, manage expenses, and align resources with business priorities.
Oversee scheduling and resource allocation to ensure CRM implant and follow-up coverage across the assigned territory.
Drive service improvement initiatives, reduce service burden, and collaborate with sales teams to implement new service models and enhance customer experience.
Support business reviews and requests for proposals.
Oversee business operations, including inventory management, credentialing, expense controls, data privacy, warranty credits, and required training compliance.