District Service Mgr. - CRM, Nashville, TN
About The Position
The District Service Manager for Cardiac Rhythm Management (CRM) provides leadership and strategic direction for clinical service operations within an assigned territory. The role manages Clinical Specialists, optimizes implant and follow-up coverage, and partners with district leadership to execute business strategies, improve service delivery, and achieve operational and revenue objectives. This is a remote position based in Nashville, Tennessee, supporting an assigned geographic territory. Candidates must reside within the assigned territory and be able to travel to multiple customer accounts throughout the region. A valid driver's license, active insurance, and a driving record that meets company standards are required.
Requirements
- Bachelor's degree.
- At least 5 years of professional experience, including at least 3 years of clinical experience.
- Must reside within the assigned territory and be able to travel to multiple customer accounts throughout the region.
- Valid driver's license and active insurance; driving record must meet company standards.
- For baccalaureate degrees earned outside the United States, a degree satisfying the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
- For roles below Principal level, unrestricted U.S. work authorization is required at the time of hire and for the duration of employment.
Nice To Haves
- Experience with Medtronic's EPT field organization, including knowledge of CRM implant and follow-up service coverage requirements.
- Experience in medical device sales, marketing, training, healthcare, or technical services.
- Knowledge of the local cardiac customer base and healthcare market.
- Experience managing, coaching, and developing employees, including clinical field teams.
- Experience in business operations, strategic planning, and Lean Six Sigma continuous improvement practices.
Responsibilities
- Lead, coach, and develop a team of Clinical Specialists to deliver clinical support, technical expertise, and effective service coverage; oversee recruitment, performance management, and professional development.
- Partner with district and regional leadership to execute Electrophysiology Therapies strategies, achieve implant and revenue goals, manage expenses, and align resources with business priorities.
- Oversee scheduling and resource allocation to ensure effective Cardiac Rhythm Management implant and follow-up coverage across the assigned territory.
- Drive service improvement initiatives, reduce service burden, and collaborate with sales teams to implement new service models, enhance customer experience, and support business reviews and requests for proposals.
- Oversee business operations, including inventory management, credentialing, expense controls, data privacy, warranty credits, and compliance with required training.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Global well-being program
- Incentive plans
- 401(k) plan with employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement, subject to IRS earning minimums
- Capital Accumulation Plan, available to Vice Presidents and above or subject to IRS earning minimums
- Sales Incentive Plan opportunity
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What This Job Offers
Job Type
Full-time
Career Level
Manager
