District Service Manager - CA & NV
JCB North America
•Hybrid
About The Position
This position is responsible for providing ongoing parts, technical support and training to Direct Sales Account locations and regional personnel in a specified area of responsibility. This position will report directly to the Regional Service Manager. The location of this position would be within the area of Northern CA and Northern Nevada.
Requirements
- 5+ years of technical service/training experience within a related industry
- Previous employment as a technician or similar on CE/AG equipment
- Ability to read hydraulic and electrical schematics
- Must pass any drug screens, background checks, and any pre-employment tests, which will be conducted in accordance with applicable law.
Nice To Haves
- 7+ years of technical service/training experience within a related industry
- Technical Institute graduate in related field
- Specific experience with Generators, Telehandlers and other products contained within the JCB product line
- Strong problem-solving and analytical skills
- Ability to work in a high-stress environment
- Detail-oriented and able to work independently
- Collaborative approach to resolving issues impacting various groups across the enterprise
- Ability to understand processes (system and non-system), troubleshoot, develop, and recommend solutions
- Enjoy working in a dynamic environment and be a self-motivated team player
- Working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Teams, and Microsoft Project
Responsibilities
- Work to foster relationships with Direct Sales Accounts and local JCB dealers
- Identify technician service training needs and ensure they are fully met
- Coordinate training requirements of customers and manage training calendar
- Identify, quantify, and prioritize technical concerns by use of technical reports
- Assist with and train new accounts on the use of JCB systems
- Support Direct Sales Account business and ensure issues and concerns are handled promptly and efficiently
- Communication of the solution and necessary field action to Direct Sales Accounts via technical bulletins, product updates, e-mail, and telephone
- Ensure Direct Sales Account product improvements are expedited in a timely manner
- Maintain detailed call logs of all National Accounts enquiries & requests for assistance via Salesforce
- Ensure customers submit warranty claims in the required format and on time
- This position is 70% customer facing, traveling in the area assigned
- Other duties as assigned
Benefits
- medical, dental, and vision insurance
- 401 (k) retirement plan
- paid time off and paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
