District Service Manager I, CRM- Central New England

Medtronic•Springfield, MA

7d•$125,000 - $135,000

About The Position

The District Service Manager I leads Cardiovascular Group (CVG) service activities and programs, optimizing resources, delivering customer value, and supporting exceptional service. The role drives key CVG initiatives to meet Group, Business Unit, and regional goals and partners with regional management to achieve implant, revenue, and expense objectives for the assigned geography. It manages and develops service employees to provide high-quality patient care, physician and allied health professional service, and technical expertise in hospitals, clinics, and other care settings. The position coordinates service strategies and scheduling for cardiac rhythm device implants and follow-up coverage, works with sales teams on service initiatives and customer assessments, and leads efforts to reduce service burden and develop new service models. It also supports CVG programs, manages the CVG Champions Program, and oversees people management and business operations, including recruiting, performance coaching, inventory, expenses, credentialing, privacy, and quality practices.

Requirements

Bachelor's degree.
Five years of successful professional experience, including three years of successful clinical experience.
For baccalaureate degrees earned outside the United States, a degree satisfying the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Nice To Haves

Medtronic experience in a role that interacts with the CVG field organization.
Knowledge of the local cardiac customer base.
Knowledge of Cardiac Rhythm Management service coverage requirements for implants and follow-ups.
Experience in sales, marketing, training, healthcare, technical services, or related areas in the medical device industry.
Training and experience with Lean Sigma principles.
Demonstrated business acumen.
Experience in a healthcare-related discipline.
Ability to learn and understand technical aspects of the business.
Ability to manage, coach, and develop managers and employees.
Critical and strategic thinking skills and ability to execute strategy.

Responsibilities

Coordinate, develop, and execute strategies with stakeholders to meet short- and long-term business objectives, particularly for service activities and programs.
Work with districts, territories, and Regional Sales Coordinators to schedule CRDM implant and follow-up coverage effectively across the assigned geography.
Partner with sales teams on service initiatives and provide service assessments through periodic business reviews, RFPs, and other activities that demonstrate the value of Medtronic service.
Lead changes focused on reducing service burden and implementing new service models.
Align resources with regional and district leadership based on business priorities and service demands.
Partner with district management to achieve business objectives and CVG strategies, implant goals, revenue goals, and expense goals.
Drive cross-Business Unit support for key CVG programs and needs.
Manage the CVG Champions Program, ensure adherence to Business Unit expectations and deadlines, and maintain timely Salesforce.com documentation and other deliverables.
Manage the Service Team to provide service and technical expertise and support implant and revenue goals.
Provide ongoing feedback and coaching, conduct regular performance reviews, and implement corrective actions when necessary.
Assist employees with individual development planning.
Recruit and hire Clinical Specialists and maintain a strong, diverse talent bench for future hiring opportunities.
Oversee business discipline in sales support, inventory/OPC, credentialing, expense management, data privacy, PO pendings, warranty credits, and required training.
Ensure efficient and effective use of inventory, expenses, and assets.
Apply Customer Focused Quality Concepts.