District Service Manager I, CRM- Central New England

Medtronic•Albany, NY

6d•$125,000 - $135,000

About The Position

The District Service Manager I leads Cardiac and Vascular Group (CVG) service activities and programs across the assigned Central New England geography. The role optimizes resources, delivers customer value and exceptional service, and drives CVG initiatives in support of Group, business unit, and regional goals. The manager partners with regional and district teams to achieve implant, revenue, and expense objectives, and manages, develops, and motivates service employees to provide patient care, physician and allied health professional service, and technical expertise in hospitals, clinics, and other care settings. The position coordinates service coverage for cardiac rhythm management implants and follow-ups, works with sales and other stakeholders on service initiatives and customer assessments, and leads efforts to reduce service burden and introduce new service models. It also manages the CVG Champions Program and related accountability and documentation, recruits and develops Clinical Specialists, and oversees operational disciplines including sales support, inventory, credentialing, expenses, data privacy, purchase-order pendings, warranty credits, and required training. This is a people-management and business-operations role requiring a bachelor's degree and at least five years of successful professional experience, including at least three years of successful clinical experience. The stated U.S. base salary range is $125,000–$135,000, with eligibility for a Sales Incentive Plan. The role is subject to Medtronic's U.S. work-authorization requirements for positions below Principal level.

Requirements

Bachelor's degree.
At least 5 years of successful professional experience, including at least 3 years of successful clinical experience.
For baccalaureate degrees earned outside the United States, a degree satisfying the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
For roles below Principal level, possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Nice To Haves

Medtronic experience in a role that interacts with the CVG field organization.
Knowledge of the local cardiac customer base.
Knowledge of Cardiac Rhythm Management service coverage requirements for implants and follow-ups.
Experience in sales, marketing, training, healthcare, technical services, or related areas in the medical device industry.
Training and experience with Lean Sigma principles.
Demonstrated business acumen.
Experience in a healthcare-related discipline.
Ability to learn and understand technical aspects of the business.
Ability to manage, coach, and develop managers and employees.
Critical and strategic thinking skills and the ability to execute strategy.

Responsibilities

Collaborate with stakeholders to develop and execute short- and long-term strategies for service activities and programs.
Coordinate with districts, territories, and Regional Sales Coordinators to ensure effective scheduling of CRDM implant and follow-up coverage for the assigned geography.
Partner with sales teams on service initiatives and provide service assessments through periodic business reviews, RFPs, and other activities that demonstrate the value of Medtronic service.
Lead changes focused on reducing service burden and developing new service models.
Align resources with business priorities and service demands in collaboration with regional and district leadership.
Partner with district management teams to achieve business objectives and CVG strategy, implant, revenue, and expense goals.
Drive cross-business-unit support for CVG programs and needs.
Manage the CVG Champions Program and ensure execution of business-unit expectations.
Promote accountability by ensuring deadlines are met and Champion-related activities are documented in Salesforce.com, along with completion of other deliverables.
Manage the Service Team to provide service and technical expertise and support implant and revenue goals.
Coach and provide ongoing feedback to direct reports, conduct regular performance reviews, and implement corrective actions when needed.
Assist employees with individual development planning.
Recruit and hire Clinical Specialists and maintain a strong, diverse bench of talent for future hiring needs.
Oversee business disciplines including sales support, inventory/OPC, credentialing, expense management, data privacy, PO pendings, warranty credits, and required training.
Ensure efficient and effective use of inventory, expenses, and assets.
Apply Customer Focused Quality Concepts.

Benefits

Health, dental, and vision insurance for eligible regular employees working 20 or more hours per week.
Health Savings Account for eligible regular employees working 20 or more hours per week.
Healthcare Flexible Spending Account for eligible regular employees working 20 or more hours per week.
Life insurance for eligible regular employees working 20 or more hours per week.
Long-term disability leave for eligible regular employees working 20 or more hours per week.
Dependent daycare spending account for eligible regular employees working 20 or more hours per week.
Tuition assistance/reimbursement for eligible regular employees working 20 or more hours per week.
Simple Steps global well-being program for eligible regular employees working 20 or more hours per week.
Incentive plans for all regular employees.
401(k) plan with employer contribution and match for all regular employees.
Short-term disability for all regular employees.
Paid time off for all regular employees.
Paid holidays for all regular employees.
Employee Stock Purchase Plan for all regular employees.
Employee Assistance Program for all regular employees.
Non-qualified Retirement Plan Supplement, subject to IRS earning minimums.
Capital Accumulation Plan for Vice Presidents and above or subject to IRS earning minimums.
Sales Incentive Plan with opportunity for incentive compensation based on achievement of goals.