Field Reimbursement Manager, New England

argenx • Springfield, MA

2d • Remote

About The Position

The Field Reimbursement Manager (FRM) serves as a trusted partner to healthcare providers and office staff, helping optimize patient access to argenx therapies across medical and pharmacy benefit channels. This customer-facing role provides reimbursement education, access support, and patient services expertise while navigating an evolving payer landscape. The FRM engages healthcare providers through live, in-person and virtual interactions to support patient access, reimbursement education, and account-specific access strategies.

The role requires deep knowledge of commercial and government payer policies, benefit design, prior authorization requirements, claims adjudication, appeals processes, and site-of-care considerations. The FRM works closely with Patient Support Services, Regional Account Directors, Distribution, Market Head, Business Leader, Market Access, and other internal stakeholders to deliver a consistent customer experience and help remove barriers to therapy access. The position is based in the New England territory, and the candidate must reside in the New England area. Extensive travel throughout the assigned geography is required.

Requirements

• Bachelor's degree or equivalent experience.
• At least 5 years of reimbursement, patient access, market access, specialty pharmacy, or related healthcare experience.
• Expertise supporting therapies reimbursed under both medical and pharmacy benefits.
• Strong knowledge of Medicare, Medicaid, commercial insurance, prior authorizations, claims, appeals, and patient access pathways.
• Ability to build productive relationships with healthcare providers and office staff.
• Strong communication, presentation, organizational, problem-solving, and customer engagement skills.
• Ability to work independently and collaborate effectively across cross-functional teams to drive patient access solutions and business objectives.
• Willingness and ability to travel extensively throughout the assigned geography.
• Must reside in the New England area.

Nice To Haves

• Experience in neurology, immunology, rare disease, specialty biologics, or other complex specialty therapeutic areas.
• Knowledge of buy-and-bill and specialty pharmacy distribution models, infusion reimbursement, site-of-care optimization, and payer management strategies.
• Demonstrated success in highly collaborative environments using CRM systems, data analytics, and customer insights to inform account strategy and engagement.

Responsibilities

• Serve as the primary reimbursement and patient access resource for healthcare providers and staff in the assigned territory, building relationships through in-person and virtual engagement.
• Educate customers on patient access, reimbursement, coverage policies, prior authorizations, claims, appeals, billing and coding considerations, specialty pharmacy processes, and patient support resources.
• Develop account-specific access strategies and guide providers through reimbursement challenges and access barriers in accordance with company policy.
• Manage complex reimbursement issues and escalations with urgency and professionalism.
• Share customer insights and payer trends to inform business strategy and improve the provider and patient experience.
• Partner with Patient Services, Case Management, Market Head, Business Leader, Market Access, and other stakeholders to address access barriers, coordinate account strategies, and provide a consistent customer experience.
• Participate in case reviews, escalation management, and ongoing collaboration to support timely patient access and organizational learning.
• Develop and execute territory plans aligned with customer needs, business priorities, and access objectives.
• Use CRM tools, data analytics, and reporting to document activities, identify opportunities, track performance, and manage territory priorities and travel.
• Address patient access challenges proactively and with a solutions-oriented approach.
• Navigate complex account dynamics, manage conflict constructively, and collaborate to achieve positive outcomes for patients, providers, and the organization.
• Conduct all activities in compliance with applicable laws, regulations, company policies, and argenx values.

Benefits

• Competitive salary package.
• Comprehensive benefits package, including retirement savings plans and health benefits.
• Eligibility to participate in short-term and long-term incentive programs, subject to plan terms and applicable policies.
• Dynamic work environment in a rapidly growing biotech company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level