Field Access Manager- New England South

MSD•Fairfield, PA

4d•Remote

About The Position

The Field Access Manager (FAM) is the subject-matter expert on access issues for healthcare professionals (HCPs) and healthcare organizations (HCOs). This remote, field-based role provides approved education to assigned accounts about access and coverage, helping facilitate timely and appropriate patient access to therapy. The FAM explains access processes and reimbursement issues, supports patient assistance programs, and operates in compliance with healthcare regulations and company policies. The FAM analyzes access issues and trends, serves as a local resource for HCPs and field personnel, and coordinates with the access hub on individual patient cases when appropriate. The role collaborates with patient support, market access, field sales, marketing, public affairs, state and government affairs, and trade and specialty pharmacy accounts. The position covers the New England South territory, requires 20–25% travel, and requires residence in the assigned territory.

Requirements

Bachelor’s degree.
At least 7 years of experience in patient support, pharmaceutical or healthcare sales or operations, or reimbursement support.
Strong knowledge of health insurance structures, including Medicare Part B, Medicaid, and commercial coverage, and related access processes such as benefit verification, prior authorization, and appeals.
Expertise in pharmaceutical compliance and HIPAA regulations regarding patient confidentiality.
Competent understanding of hub and patient support activities.
Ability to manage multiple priorities in a remote environment and travel 20–25%.
Must reside in the assigned New England South territory.
Ability to collaborate as a team player with multiple sales representatives, sales leadership, and internal colleagues toward common goals.
Must be at least 21 years old and have a valid driver’s license and a clean driving record.
Excellent interpersonal and communication skills, with demonstrated ability to engage and influence stakeholders across teams and disciplines.

Nice To Haves

Pharmaceutical industry experience is highly preferred.
Deep understanding of HCP office workflows, prescription flow, and clinic operations.
Pulmonology experience preferred.

Responsibilities

Provide HCP accounts with information and education about patient access, including benefit verification, prior authorization, appeals, and patient support programs, through live and virtual formats.
Analyze access trends and monitor payer trends to identify and address barriers to patient access and patient satisfaction.
Build collaborative relationships with internal stakeholders to support seamless patient access to therapy.
Provide access information to HCP offices and educate field teams when directed and approved.
Escalate and coordinate access issues with third parties, including the hub vendor.
Provide education and support regarding specialty pharmacy issues.
Explain product coverage under commercial, Medicare, and Medicaid benefit designs, including payer-specific access questions.
Maintain knowledge of regional and national market dynamics and payer coverage policies.
Serve as a subject-matter expert on access and affordability challenges across Medicare, Medicaid, and commercial plans.
Educate and update HCPs on private and public payer coverage and changes affecting patient access.
Support product access by providing expertise on payer coverage issues in compliance with policies, processes, and standard operating procedures.
Educate HCP offices about the product hub program, patient support offerings, financial assistance, and hub educational resources.
Communicate information about access resources and payer processes and policies.
Attend national and regional meetings.
Coordinate with the access hub on individual patient access and coverage assistance, hub enrollment, and overall case coordination when appropriate.