District Manager

Delight Restaurant Group•Portsmouth, VA

About The Position

The District Manager manages daily district operations to achieve sales, profit, customer satisfaction, and human resource management objectives while following company guidelines and ethical business practices. The role creates and maintains a “Delight Every Customer” environment and focuses on guest service. The District Manager is responsible for staffing, recruiting, retaining, training, and developing restaurant crew and management teams. The role monitors performance management and reviews, supports management stability and advancement, and works to achieve certified training restaurant goals. The position ensures food safety and sanitation compliance, conducts working restaurant visits, monitors food quality and Quality, Service, and Cleanliness standards, and takes corrective action when needed. It also protects the Wendy’s brand and company assets by ensuring policy compliance and evaluating store performance. The District Manager drives sales and profitability against budgets and prior-year results, oversees marketing programs and local restaurant marketing plans, manages new product rollouts, and analyzes budgets, food and labor costs, and profit-and-loss statements. Other duties may be assigned or required.

Requirements

High school diploma required.
Must be 18 years old or older.
At least 5 years of restaurant operations experience in the restaurant industry, or an equivalent combination of education and experience.
Ability to learn and apply company standard operating procedures.
Ability to learn and apply human resources policies and procedures.
Knowledge of profit-and-loss analysis and corrective measures.
Demonstrated experience in supervisory practices.
Demonstrated experience interviewing and identifying high-performing candidates.
Knowledge of applicable federal, state, and local employment laws.
Ability to execute training and development practices.
Demonstrated strong PC skills.
Ability to satisfactorily complete recommended training programs such as Serve Safe and Phase Training.
Food Safety Certification.

Nice To Haves

College degree preferred.
Multi-unit restaurant management experience preferred.

Responsibilities

Ensure proper staffing levels, workforce diversity, and management labor availability.
Maintain systems for recruiting, recognizing, and retaining restaurant management.
Develop crew and management staffing plans to maintain management stability.
Ensure timely performance feedback, performance management, and performance reviews.
Develop subordinates and provide restaurant management training and development.
Achieve certified training restaurant goals.
Ensure food safety procedures comply with company policies and health and sanitation regulations, and take corrective action as appropriate.
Plan and conduct working restaurant visits with restaurant management to improve Quality, Service, and Cleanliness standards across all day parts and monitor food product quality.
Monitor customer service standards and implement corrective actions as required.
Ensure district compliance with company policies and procedures to protect the Wendy’s brand and company assets.
Evaluate store performance at specified intervals using the company inspection form, and coach or retrain managers as required.
Maximize sales against budget and prior-year results, including monitoring and executing national and local marketing programs.
Develop local restaurant marketing plans.
Manage assigned restaurant requirements for new product rollouts and procedures.
Maximize profit against budget and prior-year results, including ongoing review of assigned restaurant budgets.
Monitor food and labor costs and use profit-and-loss statements to track results and implement corrective action.
Apply knowledge of restaurant operations, budgeting, accounting, and administrative procedures to support sales growth, cost analysis, and profitability.
Perform other assigned or required job duties.