District Manager

Walgreens•Independence, MO

10d•$100,000 - $145,000•Onsite

About The Position

The District Manager is responsible for operational and execution excellence across a district, which may include daily living, retail pharmacy, home care, clinics, specialty pharmacy, and other business units. The role brings Walgreens businesses together to support growth, improve patient health outcomes, and execute corporate initiatives. The District Manager coaches Store Managers and Pharmacy Managers, builds employee engagement and performance, and develops future leaders. The position supports store sales, profitability, and image through merchandising, asset protection, and team member selection, training, and development. It also champions a distinctive customer and patient experience and drives operational excellence across front-end and pharmacy operations in alignment with One Plan. The District Manager leads district execution of customer experience, operational, business performance, planning, people management, training, and communication priorities. This includes supervising assigned stores, routinely visiting locations, coaching managers, addressing customer complaints, supporting pharmacy operations, managing staffing and payroll resources, monitoring performance metrics, and ensuring compliance with applicable policies and laws. The role also develops community relationships and events, communicates corporate initiatives, and owns change at the district level. The position requires a bachelor's degree and five years of retail management experience, or a high school diploma/GED and seven years of retail management experience. Candidates must hold a valid driver's license, obtain the applicable pharmacy technician or pharmacist license within the stated timeframe, and be willing to work a flexible schedule and travel extensively for business within and outside the state.

Requirements

Bachelor's degree and 5 years of retail management experience, or High School Diploma/GED and 7 years of retail management experience.
Obtain a state-required licensed pharmacy technician credential or licensed RPh status as soon as possible under state law, and no later than 12 months from the District Manager position start date for external candidates.
Valid driver's license.
Willingness to work a flexible schedule, including extended days, evenings, and weekend hours.
Willingness to travel 85% of the time for business purposes within the district.
Willingness to travel up to/at least 85% of the time for business purposes within the state and out of state.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT Certification.
For internal candidates, experience as a Tier three or higher Store Manager or transition from Store Management to a Walgreens corporate leadership position assignment.
Experience managing multiple retail or pharmacy units.

Responsibilities

Execute the One Plan strategy and ensure consistent, excellent customer experiences; provide feedback, training, coaching, and improvement plans.
Share customer service best practices and ensure customer complaints involving pharmacy and front-end operations are resolved.
Supervise assigned stores and visit them routinely; lead district execution of front-end and pharmacy initiatives in partnership with the DPS and RVP.
Collaborate with Store Managers and Pharmacy Managers to drive operational excellence and market strategy execution.
Recommend merchandising and inventory optimization, assortment, promotional pricing, advertising, local buys, vendor selection, and display execution; ensure compliance with merchandising strategy.
Coach Pharmacy Managers on pharmacy operations and initiatives and serve as the first point of contact for non-clinical pharmacy issues.
Develop community events and relationships with community organizations in collaboration with Store Managers.
Monitor and approve employee pay rates and increases.
Supervise operations at assigned locations and ensure compliance with applicable laws and regulations, including those related to alcohol, tobacco, fresh food, and pharmacy products.
Prepare for and attend area meetings; understand financial and performance metrics and provide input on profit, loss, and exceptions for district planning.
Direct Store Managers in executing plans to improve business performance and hold regular performance update meetings that encourage sharing of best practices.
Execute local healthcare strategy and improvement plans for poor-performing stores in collaboration with regional leadership.
Carry out regional recruitment strategy, assist with hiring and staffing Emerging Store Managers, monitor pharmacy staffing needs, and ensure sufficient staffing while controlling payroll expenses.
Coach and develop Store Managers and Pharmacy Managers, identify underperformance, and ensure appropriate coaching and performance management.
Work with Human Resources to implement corporate training strategies and address team member performance issues in coordination with Employee Relations and HR.
Drive performance management for Store Managers and provide input on Pharmacy Manager reviews to Store Managers.
Promote teamwork, motivate team members, set expectations, track results, and communicate the district vision.
Ensure compliance with corporate policies, employment laws, fair treatment requirements, and non-clinical quality processes.
Champion district-level change and new initiatives.
Participate in and support training; pursue personal development and share best practices.
Cascade information from corporate initiatives, conference calls, area meetings, and Support Center and RVP communications to managers and team members.
Communicate regularly with managers and team members through one-on-one discussions, group meetings, and written communications.