District Manager

Walgreens•Oklahoma City, OK

About The Position

The District Manager is responsible for operational execution and performance across a district, which may include daily living, retail pharmacy, home care, clinics, specialty pharmacy, and other business units. The role fosters collaboration across Walgreens businesses to support business growth, patient health outcomes, and corporate initiatives. The District Manager coaches and guides Store Managers and Pharmacy Managers, supports employee engagement and performance, develops future leaders, and ensures stores have resources to improve sales, profitability, and image. The position champions a high-quality customer and patient experience and drives consistent operational outcomes across front-end and pharmacy operations. The District Manager supervises assigned stores and routinely visits locations. They lead district execution of initiatives, support merchandising and inventory decisions, coach pharmacy operations, address non-clinical pharmacy issues, and build community relationships. They review business performance and metrics, contribute to planning, execute improvement plans, and promote collaboration and best-practice sharing among Store Managers. The position also oversees recruitment, staffing, payroll resources, coaching, performance management, training, and compliance with corporate policies and applicable laws. The District Manager communicates corporate and regional information to managers and team members and supports ongoing leadership and personal development. The role requires a flexible schedule, including extended days, evenings, and weekends, and extensive business travel within and outside the state.

Requirements

Bachelor’s degree and 5 years of retail management experience, or high school diploma/GED and 7 years of retail management experience.
Licensed pharmacy technician as required by state, or licensed RPh as soon as possible under state law requirements and no later than 12 months after the position start date for external candidates.
Valid driver’s license.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to travel at least 85% of the time for business purposes, within the district and within or outside the state.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.
For internal candidates, experience as a Tier 3 or higher Store Manager, or transition from Store Management to a Walgreens corporate leadership position assignment.
Experience managing multiple retail or pharmacy units.

Responsibilities

Execute the One Plan strategy to ensure consistency and excellence in customer experience; provide feedback, training, coaching, and improvement plans.
Share customer-service best practices and ensure customer complaints and special needs are addressed across pharmacy and front-end operations.
Supervise assigned stores and visit them routinely; lead execution of front-end and pharmacy initiatives in partnership with the DPS and RVP.
Collaborate with Store Managers to execute market strategies and improve operational performance.
Recommend merchandising, inventory, product assortment, promotional pricing, advertising, displays, local buys, vendor selection, and assortment to the Regional Vice President; ensure merchandising strategy is executed in stores.
Coach Pharmacy Managers on pharmacy operations and support pharmacy programs and initiatives; act as the first point of contact for non-clinical pharmacy issues.
Organize community events and build relationships with community organizations in collaboration with Store Managers.
Monitor and approve employee pay rates and increases; supervise assigned locations and ensure compliance with applicable laws and regulations.
Prepare for and attend area meetings; understand key financial metrics and provide input on profit, loss, exceptions, and district planning.
Direct Store Managers in executing plans to improve business performance; hold regular performance update meetings and facilitate sharing of best practices.
Execute local healthcare strategy and improvement plans for poor-performing stores in collaboration with regional leadership.
Support recruitment, hiring, and staffing strategies; monitor pharmacy staffing needs, ensure sufficient resources, and control payroll expenses.
Coach and develop Store Managers and Pharmacy Managers, address underperformance, and drive employee engagement and performance management.
Work with Human Resources and Employee Relations on training strategies and team-member performance issues; provide feedback on Pharmacy Manager reviews.
Promote teamwork, motivate team members, communicate expectations, track results, and champion district-level change and new initiatives.
Ensure compliance with corporate policies, employment laws, and non-clinical quality processes; coach, train, and resolve related events using available tools and support.
Participate in and support training; pursue management and leadership training and self-development.
Cascade information from calls, meetings, Support Center communications, Regional Vice Presidents, and corporate initiatives to direct and indirect reports.
Communicate regularly with managers and team members through individual discussions, meetings, and written communications.