District Manager

Extra Space Storage•Oakland, CA

18d•$105,000 - $115,000

About The Position

The District Manager oversees the operations and financial performance of 18–25 self-storage stores. This multi-unit leadership role includes full P&L ownership and responsibility for leading and developing District Team Leads, Store Managers, and Assistant Store Managers. The District Manager works to deliver an exceptional customer experience, maintain safe and secure stores, and achieve financial goals while championing Extra Space Storage’s values of Excellence, Integrity, Innovation, Passion, and Teamwork. The role leads store teams through coaching, performance management, development planning, and operational support; drives store execution through site visits, data analysis, audits, and inspections; and owns district revenue growth, NOI, expense control, and capital budget review. It also oversees inventory and unit mix, repairs and maintenance, vendor relationships, purchasing, invoice approvals, and company auction processes. The District Manager solicits customer feedback, resolves escalated issues, and supports legal matters as directed by court orders and legal counsel. Successful District Managers lead with empowerment, accountability, and calm, giving store leaders the tools and trust to run their stores, holding themselves and their teams to clear standards, and guiding teams through change.

Requirements

3–5 years of district or multi-unit management, retail, and/or customer service experience.
Integrity-focused leadership with excellent interpersonal, communication, and problem-solving skills.
A record of developing others.
Valid current driver's license.
Access to a reliable vehicle and ability to travel regularly to stores across the district.

Nice To Haves

Bachelor’s degree or equivalent work experience.

Responsibilities

Hire and develop engaged store teams through coaching, performance management, development planning, and day-to-day operational support.
Lead district meetings and drive district and regional priorities.
Empower teams to solve problems and deliver exceptional customer service.
Review performance with the Division Vice President.
Lead store excellence and execution through regular site visits and coaching.
Manage exceptions, use data to identify performance gaps, and proactively resolve them.
Maintain safety, compliance, and brand standards through audits and inspections.
Build district strategies tailored to each market.
Own revenue growth and NOI performance across the district.
Manage rental rates, discounts, the Customer Protection Plan, and other revenue streams.
Control expenses to achieve the highest ROI per store and review capital budgets.
Oversee unit mix and optimize inventory to meet market demand.
Supervise repairs, maintenance, and Extra Clean standards.
Build and manage vendor partnerships.
Lead purchasing, invoice approvals, and company auction processes.
Solicit customer feedback and swiftly resolve escalated issues.
Support legal matters in accordance with court orders and legal counsel.