District Manager

Public Storage•Louisville, KY

6d•$93,000 - $109,000

About The Position

Public Storage is seeking a District Manager to lead a portfolio of multi-unit self-storage locations. The role focuses on operational excellence, sales growth, customer experience, and developing an effective team while carrying out company strategies. The District Manager recruits, motivates, and retains customer-facing employees; communicates expectations; and coaches teams on customer service and sales strategies. The role oversees property assets, maintenance and repair processes, vendors, cleaning standards, delinquent-tenant processes and auctions, monthly property audits, and safety compliance. The District Manager also uses analytics to identify district trends and opportunities, implements strategies to grow the business, and addresses customer inquiries and concerns professionally. The position offers a Monday-through-Friday schedule, with telephone availability on weekends and five required working Saturdays per year during peak season. The ability to relocate for future lateral or promotional opportunities is important. The listed annual compensation range is $93,000–$109,000.

Requirements

Demonstrated leadership in building, developing, and retaining high-performing teams of non-exempt employees in retail, service, hospitality, or a related industry.
Proven track record of top-tier performance.
Experience managing operational audits and payroll budgets.
Exceptional communication and time-management skills.
Proficiency in MS Office, including Excel, Word, PowerPoint, and Outlook.
Passion for sales and customer service excellence.
Weekend availability by telephone.
Ability to work five Saturdays per year during peak season.
Ability to relocate for future lateral and promotional opportunities is very important for growth.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Recruit, motivate, and retain a dedicated team of customer-facing employees.
Communicate effectively with the team and coach employees on customer service and sales strategies.
Manage physical assets, including repair and maintenance systems and processes, vendor management, and cleaning standards.
Oversee delinquent-tenant processes, including auctions, and coach the team to reduce delinquency and improve customer retention.
Conduct monthly property audits and ensure operational standards and safety compliance.
Provide customers with a welcoming, well-maintained environment through effective facility maintenance and vendor management.
Address customer inquiries and concerns promptly and professionally.
Use analytics to identify trends and develop and implement strategies to capitalize on opportunities in the district.
Communicate effectively with customers, colleagues, and team members.

Benefits

Equity grant awarded at the end-of-year company grant cycle, with participation in the company annual stock program.
First-year annual total compensation award opportunity of up to $109,000, including base compensation, guaranteed quarterly bonus, and restricted stock units.
Second-year performance-based bonus potential of up to $20,000.
Participation in a company stock program with dividends paid quarterly.
Internal promotional and career opportunities throughout the United States.
Extensive training and coaching plans.
Comprehensive group healthcare programs.
401(k) with generous employer match.
Paid time off.
Monday-through-Friday work schedule.