Urban Outfitters District Manager - Central East (OH/MI)

Urban Outfitters•, OH

About The Position

The District Manager leads and inspires a district of 14 Urban Outfitters stores, taking a forward-thinking, omnichannel approach to the retail experience. The role aims to create a unique, community-driven, entrepreneurial store culture rooted in creativity and experiential retail. The position is based in Michigan or Ohio. The District Manager elevates the customer experience, store presentation, team development, and business performance across the district. They partner with store and visual leaders, guide execution of brand priorities, develop talent and succession plans, and promote inclusive, safe, and effective store environments.

Requirements

5+ years of store or multi-store experience.
Strong merchant skills and a history of delivering financial results.
A proven record of hiring and developing creative and operational talent.
Strong business acumen and the ability to achieve visual and operational excellence.

Responsibilities

Lead teams to deliver a welcoming customer environment through genuine, efficient engagement and provide store leaders with feedback to improve the customer experience.
Collaborate with store and visual leaders on merchandising and display execution to create compelling environments suited to local customers.
Challenge store teams to elevate the in-store experience as omnichannel capabilities expand; gather ideas from employees and customers and turn them into actionable concepts.
Encourage participation in brand campaigns and customer-driven events that build brand awareness, community connection, and customer appreciation; support digital community connection through social media when applicable.
Prioritize people and culture through forward-looking succession planning based on talent, business needs, and URBN diversity and inclusion commitments; network externally to bring varied perspectives and experience to the team.
Ensure store teams provide thoughtful onboarding for new hires; hold growth conversations with employees at all levels to discuss career interests, inclusion, and retention opportunities.
Collaborate with store leadership on individual training plans and management training strategies; provide timely, specific feedback and foster a culture of problem-solving and action.
Promote the open-door policy and work with Regional Leadership and Human Resources to address employee concerns empathetically, professionally, and confidentially.
Use company reporting tools to assess district and store performance, identify sales opportunities, and guide store leaders in strategic and creative business decisions.
Guide store leadership in planning daily, weekly, and monthly brand priorities; contribute to assessing sales forecasting accuracy, staff scheduling, and payroll management.
Lead timely and effective execution of district visual priorities; ensure Home Office direction is applied and provide store feedback on structure, display, signage, merchandising, and outfitting.
Follow programs supporting store safety, shrink reduction, and company policies and procedures; support education on anti-discrimination and anti-harassment policies and the URBN Code of Conduct.
Promote an inclusive district and store environment by amplifying voices and actively seeking and advocating different perspectives.
Use communication systems to share ideas and information remotely, maintain ongoing dialogue and feedback, and contribute meaningful insight to Regional and special-project forums.
Protect time with direct reports for feedback, individual development, and succession planning; support peer mentorship for newly promoted or hired Store Brand Leaders.
Build relationships across stores, districts, URBN brands, and Shared Services, encouraging collaboration and mutual support.