District Manager

Ross Stores•Tukwila, WA

53d•$127,000 - $202,250•Hybrid

About The Position

Accountable for all phases of district operations. Manages and controls the operation of an assigned district to ensure consistency with Company standards and expectations. Responsible for conducting Store Visits focused on people, customer service, store contribution, and adherence to shrink reduction initiatives. This includes the administration, tracking and follow-up for all visits. Ensures all Company standards and best practices are executed with excellence in all assigned locations. Leverage all available data to understand, problem solve and proactively support business trends. Provides leadership and guidance to stores in order to ensure that district sales and profit goals are achieved while meeting Customer Service goals. Responsible for recruiting, training and developing store management teams. The base salary range for this role is $127,000-$202,250. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

Requirements

Excellent verbal and written communication skills
Proficiency with Microsoft Office Suite
Proven ability to adapt quickly to ambiguity and allocate time to execute multiple tasks and changing priorities
High School Degree or equivalent required
5 or more years of retail management or operations experience
Valid Driver’s License required
Travel required
Consistent timeliness and regular attendance.
Ability to see information in print and/or electronically.

Nice To Haves

Bachelor’s degree in related field preferred

Responsibilities

Manage and control the operation of an assigned district to ensure consistency with Company standards and expectations.
Conduct Store Visits focused on people, customer service, store contribution, and adherence to shrink reduction initiatives.
Administer, track, and follow-up for all store visits.
Ensure all Company standards and best practices are executed with excellence in all assigned locations.
Leverage all available data to understand, problem solve and proactively support business trends.
Provide leadership and guidance to stores to ensure district sales and profit goals are achieved while meeting Customer Service goals.
Recruit, train, and develop store management teams.
Recruit and select highly talented people and build succession plans designed to meet Brand and Company growth goals.
Collaborate with peers to develop a company-wide talent pipeline.
Ensure consistent application of performance management practices including annual performance appraisals, progressive counseling activities and development plans.
Ensure compliance of Ross HR policies and procedures.
Handle Employee Relations issues, ensuring partnership with HR and LP organizations.
Maintain adherence to Company safety policies and ensure the safety of Associates and Customers.
Serve as a point of contact for Customer Service issues in the district.
Respond quickly and effectively to all Customer inquiries.
Ensure that an excellent level of Customer Service is provided in all assigned locations.
Manage and continuously monitor all actual expenditures to be within budget.
Control payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
Ensure a safe, accident-free environment for all Customers and Associates.
Maintain compliance to all state, local and federal regulations.
Demonstrate and drive Loss Prevention initiatives and awareness programs.
Meet Company shrink goals.
Ensure proper merchandising presentation and organization by adhering to the Company’s merchandising philosophy and processes.
Assess and escalate any inventory level discrepancies.