District Manager

CUC Corporate Brand • Wilmington, NC

9d

About The Position

The District Manager oversees all aspects of Sharp retail branch operations in an assigned service area, including team supervision, staff development and training, retail propane operations, margin management, and expense control. The role leads district operations to deliver propane safely to customers and the communities served, and regularly exercises discretion in managing the overall operation of the district.

The District Manager reports financial and operational performance, manages pricing and expenses, uses operational metrics to guide business decisions, and supports customer growth and retention. The role also oversees fleet and facility condition, safety, regulatory compliance, employee development, and a workplace aligned with Chesapeake Utilities Corporation’s mission, vision, values, and imperatives. The position is based in Wilmington, North Carolina.

Requirements

• High school diploma.
• Three years of related experience managing budgets, operations, and customers.
• Three years of experience managing a team.
• Class C driver’s license.
• Working knowledge of Microsoft Excel, Word, and Outlook.
• Working knowledge of P&L and financial acumen.
• Strong verbal and written communication skills.
• Strong organizational skills.
• Strong leadership, supervisory, and conflict-resolution skills.
• Ability to speak and act professionally before groups of customers or employees.
• Ability to communicate effectively with internal and external customers.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Responsibilities

• Report district financial and operational performance weekly or as required by regional management.
• Review and adjust retail pricing in coordination with regional management.
• Use operational reporting metrics—including delivery exceptions, customer accounts receivable, and delivery holds—to manage the business.
• Manage district expenses, including staff allocation, overtime, controllable delivery expenses, and other costs.
• Make customer calls and field visits to support customer growth and retention.
• Inspect fleet and bulk facilities for compliance, cleanliness, and proper maintenance.
• Ensure operations are conducted safely using established processes and procedures.
• Perform quarterly job shadows with operations staff for compliance, coaching, and development.
• Ensure compliance with company, industry, and governmental regulations.
• Proactively engage in accident prevention, training, and compliance.
• Select, train, coach, and develop district employees.
• Create and maintain a work environment consistent with the company’s mission, vision, values, and imperatives, and supportive of employee morale.
• Collaborate with operations, marketing, human resources, finance, and other cross-functional teams to achieve business objectives.

Benefits

• Competitive base salary.
• Career growth opportunities.
• Cooperative, supportive, and empowered team atmosphere.
• Annual bonus and salary increase opportunities.
• Monthly recognition events.
• Wellness initiatives and community events.
• Customizable benefits, including 401(k), medical, dental, and life insurance, and tuition reimbursement.
• Compensated volunteer hours.
• Paid time off and holidays, plus a separate bank of sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED