District Manager

Insomnia Cookies•New York, NY

59d•$90,000 - $95,000

About The Position

Insomnia Cookies is seeking a District Manager to drive performance for 9–10 city and campus-adjacent stores in its Eastern Boroughs NYC market. The District Manager leads and develops diverse teams, with a focus on top-line sales, hiring and retention, customer-service training, and strategic planning. The role develops regional support strategies tailored to each store’s strengths and challenges, provides guidance on customer service, staffing, operations, and company policies, and helps manage labor with workforce planning, regional support, and Store Operations Managers.

Requirements

At least 5 years of experience as a multi-unit regional manager in food and beverage, restaurant, hospitality, or retail industries.
At least 2 years of leadership experience in a customer-service-oriented role.
Ability to build, hire, and coach diverse part-time hourly staff.
In-depth knowledge of diverse business functions and principles, such as supply chain, P&L analysis, customer service, compliance, and human resources.
Strong organizational, interpersonal, and problem-solving skills.

Nice To Haves

Prior experience with baking, bakery equipment, or commercial kitchen equipment.

Responsibilities

Develop and execute regional support strategies to meet each store’s financial, operational, and customer-service goals.
Address each store’s unique strengths and challenges through strategic planning and creative problem-solving.
Provide expertise on customer service challenges, team staffing, store operations, and company policies and procedures.
Assist with labor management in coordination with the Director of Workforce Planning, regional support team, and Store Operations Managers.
Drive top-line sales, hiring and retention, and customer-service training.
Develop diverse teams and build, hire, and coach part-time hourly staff.