District Manager

Wendy's (Delight Restaurant Group)•Suffolk, VA

14d•$65,000 - $75,000

About The Position

The District Manager manages the district’s daily operations to achieve sales, profit, customer-satisfaction, and human-resource-management objectives. The role ensures those objectives are met while following Company guidelines and ethical business practices, and creates and maintains a “Delight Every Customer” environment. The District Manager oversees staffing, recruitment, recognition, retention, performance management, and development of restaurant crews and managers. The role conducts working restaurant visits to monitor food quality, food safety, and Quality, Service, and Cleanliness standards; ensures compliance with Company policies and applicable health and sanitation regulations; and takes corrective action as needed. The position is responsible for district sales and profit performance, including monitoring marketing programs, developing local restaurant marketing plans, supporting new-product rollouts, reviewing budgets, monitoring food and labor costs, and using profit-and-loss statements and cost analysis to improve results. Other duties may be assigned or required.

Requirements

High school diploma required.
At least 18 years old.
Minimum of 5 years of restaurant operations experience in the restaurant industry, or an equivalent combination of education and experience.
Ability to learn and apply Company standard operating procedures and HR policies and procedures.
Experience with profit-and-loss analysis and corrective measures.
Demonstrated experience in supervisory practices.
Demonstrated experience interviewing and identifying high-performing candidates.
Knowledge of applicable federal, state, and local employment laws.
Ability to execute training and development practices.
Demonstrated strong PC skills.
Ability to satisfactorily complete recommended training programs such as Serve Safe and Phase Training.
Food safety certification.

Nice To Haves

College degree preferred.
Multi-unit restaurant management experience preferred.

Responsibilities

Ensure appropriate staffing levels, management workforce diversity, and crew and management labor availability.
Maintain systems for recruiting, recognizing, and retaining restaurant management, and develop staffing plans that support management stability.
Ensure timely, quality performance feedback, performance management, and performance reviews.
Develop subordinates and provide restaurant management training and development using established systems and practices; achieve certified training restaurant goals.
Ensure food safety procedures are followed in accordance with Company policies and health and sanitation regulations, and take corrective action when appropriate.
Conduct working restaurant visits with all levels of restaurant management to improve Quality, Service, and Cleanliness standards across all day parts, including monitoring food product quality.
Monitor customer-service standards and implement corrective actions as required.
Protect the Wendy’s brand and Company assets by ensuring district compliance with Company policies and procedures.
Evaluate store performance at specified intervals using the Company inspection form, and coach or retrain managers as required.
Maximize sales against budget and prior year, including monitoring and executing national and local marketing programs.
Develop local restaurant marketing plans and manage assigned restaurant requirements for new-product rollouts and procedures.
Maximize profit against budget and prior year by reviewing restaurant budgets, monitoring food and labor costs, and using profit-and-loss statements to track results and implement corrective actions.
Apply knowledge of restaurant operations, budgeting, accounting, and administrative procedures to support sales growth, cost analysis, and profitability.
Perform other duties as assigned or required.