District Manager, Hudson Valley

Tailored Brands•Pleasantville, NY

61d

About The Position

The District Manager (DM) is accountable for the overall performance of multiple-store locations and businesses, including Retail, Rental, Custom, and Tailoring. The role builds high-performing store teams in partnership with Store Managers, plans strategically to achieve optimal results, and fosters an inclusive culture focused on a Legendary customer experience. The position is based in the Lower Westchester or Northern New Jersey area and reports directly to the Zone Vice President. Success in the role involves leadership, performance, workplace, operational excellence, and customer experience. The District Manager sets expectations and holds store leaders accountable, coaches by example, communicates business priorities, and guides teams in improving productivity. The role drives district business plans and financial results, analyzes performance metrics, manages budgets, develops strategies to improve sales, and addresses underperforming stores. The District Manager conducts store visits, oversees operational standards and implementation of company programs, supports an engaged and inclusive workplace, and develops talent through training, recruitment, and succession planning. The role also ensures stores deliver the company service model, act on customer feedback, meet customer expectations, and adhere to brand and marketing standards. Travel is required.

Requirements

At least 2 years of experience successfully leading, managing, and developing retail teams, or equivalent experience.
Strong decision-making and problem-solving skills.
Strong quantitative and analytical skills, including a deep understanding of site analytics, sales, and financial data.
Good judgment, creativity, and business savvy.
Self-motivated, results-oriented, and strategic thinking.
Strong organizational and leadership skills, with the ability to multitask in a fast-paced, dynamic environment.
Excellent written and verbal communication skills, including active listening and communication with internal and external stakeholders at all levels.
Strong interpersonal skills and the ability to engage others positively one-on-one or in groups and at different levels.
Ability to prioritize duties, work under time constraints, handle multiple tasks, work independently, and adapt to changing priorities and assignments.
Proven ability to develop staff into high-performing individuals and teams through training and development.
Experience building strong organizations with committed staff, evidenced by employee retention and engagement.
Proficiency with technology systems, applications, Microsoft Office, and video conferencing.
Ability to travel, as required.

Nice To Haves

Bachelor's degree preferred, or equivalent experience.

Responsibilities

Set clear expectations for store leadership and hold teams accountable for results.
Model company values and lead by example as an active coach.
Communicate priorities and business-driving information effectively to align and equip store leadership.
Maintain consistent communication with the district team to ensure alignment between stores and company expectations.
Provide strategic oversight and guide teams in identifying, recommending, and implementing productivity improvements.
Partner with and influence internal and external stakeholders.
Achieve district business plans, including sales, profitability, and other financial measurements.
Analyze key metrics, ensure goals are met, and train Store Managers to use reporting to evaluate business performance.
Develop and implement district or regional strategies to maximize sales and deliver consistent results across stores.
Evaluate store schedules to support initiatives and tasks and maintain appropriate sales coverage for customer service.
Present opportunities with fact-based information and recommendations for solutions or support.
Manage store and district budgets effectively.
Assess market demographics and provide insights on real estate and traffic trends.
Conduct competitive market visits or research and produce fact-based analysis.
Lead store teams in local marketing events and business outreach.
Identify underperforming stores and develop plans to address their performance.
Conduct effective store visits to ensure customer readiness, operational expectations, and an inclusive work environment.
Prioritize work schedules and store visits based on store performance.
Ensure Store Managers effectively use tools to maintain operationally sound stores.
Stay informed about corporate communications, directives, initiatives, policies, and procedures.
Implement in-store programs and best practices to improve sales, service, and operational efficiency.
Create an engaged and inclusive environment where opinions and contributions are valued.
Make or recommend employment decisions to sustain high-performing and diverse store teams.
Support learning and development by ensuring training tools are used to onboard employees and develop high-potential talent.
Build an internal and external talent pipeline through recruitment and succession planning.
Ensure stores are trained on the company service model and deliver a Legendary customer experience.
Lead store teams to exceed customer expectations and achieve a high Net Promoter Score (NPS).
Use customer feedback to take appropriate action and prevent or resolve customer concerns.
Evaluate stores to confirm visual presentation meets brand standards and marketing initiatives follow company direction.
Invest in personal growth and aspire to advance.