District Manager

Alsco•Lanham, MD

About The Position

The District Manager oversees daily route operations, delivery performance, customer service, and service team members to ensure efficient, high-quality service. This role reports directly to the Service Manager. The District Manager oversees delivery and service routes, manages schedules and territories, develops team members, resolves escalated customer and service issues, and ensures compliance with safety policies, applicable DOT regulations, and operational procedures. The position involves frequent travel within the branch area to customer sites and work in customer locations, loading areas of a typical industrial laundry facility, a Service Center, or a depot. Physical demands include driving and handling equipment, lifting up to 75 pounds, and performing activities such as sitting, standing, walking, stooping, kneeling, reaching, grasping, writing, speaking, and hearing. Candidates must be able to recognize product colors, sizes, and types and count, add, and subtract accurately. Employment is contingent upon successful completion of background and safety-sensitive drug screening.

Requirements

At least 3 years of experience in route operations, delivery management, transportation, service management, or logistics leadership.
At least 1 year of direct leadership or supervisory experience.
Strong communication, customer service, and conflict resolution skills.
Valid driver's license and a driving record free of chargeable accidents, speeding, safety, or other violations.
Must be at least 21 years old.
Able to meet the stated physical demands, including lifting up to 75 pounds.
Able to travel frequently within the branch area to customer sites.
Able to recognize product colors, sizes, and types and count, add, and subtract accurately.
Successful completion of background and safety-sensitive drug screening is required for employment.

Nice To Haves

Successful completion of post-secondary education is considered an asset.

Responsibilities

Oversee the daily execution of delivery and service routes to ensure accurate and efficient customer service.
Manage route schedules, territory coverage, and workload distribution to maximize route productivity.
Lead, coach, and develop route drivers and service team members to drive performance and accountability.
Ensure consistent customer service and respond to escalated customer concerns, service issues, and delivery challenges.
Promote and enforce company safety policies, applicable DOT regulations, and operational procedures.