District Manager

Delight Restaurant Group•South Hill, VA

About The Position

The District Manager manages daily district operations to achieve sales, profit, customer satisfaction, and human resource management objectives while following company guidelines and ethical business practices. The role is expected to create and maintain a “Delight Every Customer.” environment. The District Manager oversees staffing, recruiting, recognition, retention, performance management, feedback, and development for restaurant crew and management. The role conducts restaurant visits, monitors food safety and Quality, Service, and Cleanliness standards, evaluates store performance, and ensures compliance with company policies and procedures. The position also maximizes sales and profit against budget and prior-year results, monitors marketing programs and restaurant budgets, develops local marketing plans, and uses cost analysis and profit/loss statements to identify corrective actions. Other duties may be assigned or required.

Requirements

High school diploma required.
Must be 18 years old or older.
Minimum of 5 years of restaurant operations experience in the restaurant industry.
Ability to learn and apply company standard operating procedures and HR policies and procedures.
Knowledge of P&L analysis and corrective measures.
Demonstrated experience in supervisory practices.
Demonstrated experience interviewing and identifying high-performing candidates.
Knowledge of applicable federal, state, and local employment laws.
Ability to execute training and development practices.
Demonstrated strong PC skills.
Ability to satisfactorily complete recommended training programs such as Serve Safe and Phase Training.
Food Safety Certification.

Nice To Haves

College degree.
Multi-unit restaurant management experience.

Responsibilities

Manage district operations to achieve sales, profit, customer satisfaction, and human resource management objectives while following company guidelines and ethical business practices.
Create and maintain a “Delight Every Customer.” environment.
Ensure appropriate staffing levels and diversity in the management workforce; monitor crew and management labor availability.
Maintain systems for recruiting, recognizing, and retaining restaurant management, and develop staffing plans that support management stability.
Ensure timely performance feedback, performance management, and performance reviews.
Develop subordinates and provide restaurant management training and development using established systems and practices.
Achieve certified training restaurant goals.
Ensure food safety procedures comply with company policies and health and sanitation regulations, and take corrective action when appropriate.
Plan and conduct working restaurant visits with restaurant management to improve Quality, Service, and Cleanliness standards across all day parts and monitor food product quality.
Monitor customer service standards and implement corrective actions as required.
Protect the Wendy’s brand and company assets by ensuring district compliance with company policies and procedures.
Evaluate store performance at specified intervals using the company inspection form, and coach or retrain managers as needed.
Maximize sales against budget and prior-year results, including monitoring and executing national and local marketing programs.
Develop local restaurant marketing plans and manage assigned restaurant requirements for new product rollouts and procedures.
Maximize profit against budget and prior-year results, including reviewing assigned restaurant budgets.
Monitor food and labor costs, use profit/loss statements to track results, and implement corrective actions to improve results.
Apply knowledge of restaurant operations, budgeting, accounting, and administrative procedures to support sales growth and profitability.
Perform other duties as assigned or required.