District Manager

Jackson Hewitt - GUU•Chicago, IL

6d•$55,000 - $67,000

About The Position

The District Manager is responsible for building and coaching an empowered, committed, high-performing team to achieve results and execute Jackson Hewitt strategies. The role focuses on providing excellent client service, achieving operational excellence, and growing the brand across an assigned district of 20–30 locations. The District Manager has full accountability for district financial results and key performance metrics. The position oversees local profit and loss, recruiting, staffing, scheduling, store setup and operations, marketing initiatives, safety and compliance, and team development. It manages and develops the Assistant District Manager, coaches store leaders, works with Human Resources on employee relations matters, and coordinates with facilities and property stakeholders on budgets and office projects. The role includes local travel of up to 50% (potentially higher depending on the area), with some overnight travel required.

Requirements

A passion for mentoring and developing others.
Strong interpersonal skills, including the ability to lead and engage a team, build a culture of exceptional client service and operational excellence, execute goals and objectives, and develop talent for advancement within the organization.
Ability to hold an Electronic Filing Identification Number (EFIN).
Excellent written and oral communication skills, solid planning and organizational skills, and a strong understanding of the financial aspects of retail business.
Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.
Reliable transportation, personal insurance, and a valid driver’s license.
Ability to work a flexible schedule, including weekends and holidays if needed.
Ability to travel locally up to 50% (potentially higher depending on the area); some overnight travel may be required.
Frequent walking, standing, bending, stooping, sitting, crawling, and lifting; ability to stand 8–10 hours per day and frequently lift, push, or pull up to 40 pounds.

Nice To Haves

Bachelor’s degree preferred.
3–5 years of retail management experience preferred.
Prior multi-unit P&L responsibility preferred.

Responsibilities

Manage local P&L, recruiting, staffing, scheduling, store setup, store operations, and implementation of marketing initiatives.
Protect company assets and ensure the safety and security of clients and employees through store visits and training on company standards and government safety requirements.
Recruit, select, guide, train, and develop team members to build a high-performing team and strong community relationships.
Create individual development plans and retention strategies; maintain morale and retention among top associates.
Coach and mentor store leadership, assess performance, and provide feedback to improve performance.
Foster an environment where associates can express their views, set high standards, and empower team members to achieve.
Manage and develop the Assistant District Manager and partner with them to drive sales and exceptional client service; supervise support staff.
Manage budgeting, forecasting, and P&L; identify opportunities to attract and retain clients, improve margins and profitability, meet financial targets, control cash, and reduce expenses.
Ensure execution of company branding and operational standards.
Create or approve work schedules and timecards; monitor Dayforce during all shifts; work with Human Resources on employee relations issues, complaints, and training.
Partner with the HR Business Partner to investigate, assess, and resolve employee relations matters and consistently use company development and performance management tools and processes.
Maintain relationships with brokers, property managers, and landlords; coordinate with facilities on capital expenditure budgets, purchases, contractors, new office build-outs, design, and completion schedules.
Analyze store operating policies, practices, and procedures and recommend changes as needed.
Ensure adherence to federal, state, and company compliance regulations.
Perform other duties, assignments, and specific projects as assigned by executive management.