District Manager

Jackson Hewitt - GUU•East Peoria, IL

6d•$55,000 - $67,000

About The Position

The District Manager leads an assigned district of 20–30 locations, building and coaching an empowered, committed, high-performing team to achieve results and execute Jackson Hewitt strategies. The role is accountable for district financial results, key operating metrics, brand growth, exceptional client service, and operating excellence. The District Manager manages local P&L activities, staffing and store operations, develops store leadership and associates, and ensures consistent execution of company standards and compliance requirements. The role involves local travel up to 50% or potentially higher, with some overnight travel, and a flexible schedule that may include weekends and holidays as needed.

Requirements

A passion for mentoring and developing others.
Strong interpersonal skills, including the ability to lead and engage a team, foster exceptional client service and operational excellence, execute goals and objectives, and develop talent for advancement within the organization.
Ability to hold an Electronic Filing Identification Number (EFIN).
Excellent written and oral communication skills, and strong planning and organizational skills.
Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.
Reliable transportation, personal insurance, and a valid driver’s license.
Ability to work a flexible schedule, including weekends and holidays if needed.
Ability to travel locally up to 50%, potentially more depending on area; some overnight travel may be required.
Frequent walking, standing, bending, stooping, sitting, crawling, and lifting; ability to stand 8–10 hours per day and frequently lift, push, or pull up to 40 pounds.

Nice To Haves

Bachelor’s degree preferred.
3–5 years of retail management experience preferred.
Prior multi-unit P&L responsibility preferred.
Strong understanding of the financial aspects of the retail business.

Responsibilities

Manage local P&L, recruiting, staffing, scheduling, store setup and operations, and implementation of marketing initiatives.
Conduct regular store visits and train teams on store standards and company and government safety requirements to protect company assets, clients, and employees.
Recruit, select, guide, train, and develop team members; build strong relationships in the local community.
Create actionable retention strategies, individual development plans, and initiatives to maintain morale and retain top associates.
Coach and mentor store leadership, assess performance, provide feedback, and support performance improvement.
Foster an inclusive environment where associates can express their views, and set high standards while empowering teams to excel.
Manage and develop the Assistant District Manager and partner with them to drive sales and exceptional client service; supervise district support staff.
Manage budgeting, forecasting, and P&L; identify opportunities to improve client attraction and retention, margin and profitability; meet financial targets, control cash, and reduce expenses.
Ensure execution of company branding and operational standards.
Create or approve work schedules and timecards; monitor Dayforce across shifts; partner with Human Resources on employee relations matters, complaints, and training.
Partner with the HR Business Partner to investigate, assess, and resolve employee relations matters, and consistently use company development and performance-management tools and processes.
Maintain relationships with brokers, property managers, and landlords; coordinate with facilities on capital expenditure budgets and purchases, contractors, office build-outs, design, and completion schedules.
Analyze store operating policies, practices, and procedures and recommend changes as needed.
Ensure compliance with federal, state, and company regulations.
Perform other duties, assignments, and projects as assigned by executive management.