District Manager at Skull Island - 2027

Tennessee Valley Hospitality • Harrison, TN

3d

About The Position

The District Manager is assigned to a selected recreation area, or a cluster of smaller areas, within a larger recreation complex. The assignment may include a large campground or day-use area, or multiple campgrounds and use areas. The District Manager reports to the General Manager and is responsible for training, scheduling, regular operations, facility maintenance, and the use and care of equipment and tools within the assigned area. District Managers may be classified as Level I or II depending on the size and complexity of their assigned area.

The role supports Skull Island’s 2027 season and involves public-facing operations in an outdoor recreation setting. The District Manager oversees staff and daily operations, responds to visitor concerns and operational issues, assists with maintenance and fee collection, and maintains records and reports. The position requires a flexible schedule, including regular evenings and weekends, and may involve manual labor and facility cleaning.

Requirements

• Strong customer service skills and enjoyment of extensive public contact.
• Strong verbal and written communication skills.
• Flexibility, adaptability, and resilience.
• Common sense and sound judgment, with the ability to make decisions within the position’s boundaries.
• Basic manual labor abilities, including willingness and ability to clean and sanitize facilities using cleaning agents and chemicals.
• Ability and willingness to move about the facility consistently and occasionally lift more than 20 pounds.
• Solid administrative and computer skills, including recordkeeping and money handling.
• Ability to handle a variety of conflicts effectively.
• Ability to work with minimal supervision, learn quickly, and follow instructions accurately.
• Willingness to work a flexible schedule, including regular evenings and weekends.

Nice To Haves

• Prior personnel management experience.
• Openness to feedback and a desire for continuous learning.

Responsibilities

• Oversee general operations in the assigned area and identify operational deficiencies affecting compliance with the permit, operating plan, and company standards.
• Supervise and train hosts and maintenance personnel according to established procedures, and develop effective working relationships with them.
• Assist with training workshops, including seasonal new-hire orientation and ongoing safety tailgate meetings.
• Maintain working relationships with employees, government agency representatives, and visitors.
• Handle visitor complaints and rule violations courteously and professionally, seeking prompt and effective resolution.
• Troubleshoot and respond to situations within permitted areas.
• Recommend ways to improve or streamline operations.
• Perform manual labor and perform or supervise certain construction and maintenance tasks; assist maintenance personnel with routine duties.
• Assist with fee collection, facility and grounds maintenance, and water and utility system testing as needed.
• Secure, process, and maintain deposit and revenue records, and submit reports as directed.
• Collect time cards and submit completed summaries to the Operations Manager.
• Report unsafe or hazardous conditions and enforce rules according to company customer service standards.
• Fill in for hosts during breaks, sick leaves, and vacations.
• Maintain the cleanliness and general condition of assigned vehicles and equipment.

Benefits

• Eligible employees are offered health benefits.
• All hours worked will be paid.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed