District Manager at Boulder 2027

Outdoor Recreation Hospitality•Boulder, CO

13d•Onsite

About The Position

The District Manager is assigned to a recreation area or cluster of smaller areas within a larger recreation complex, such as a campground or day-use area. The role is responsible for training, scheduling, regular operations, facility maintenance, and the proper use and care of equipment and tools within the assigned area. District Managers may be classified as Level I or II depending on the size and complexity of their assignment. The position reports to a General Manager.

Requirements

Strong customer service skills and enjoyment of extensive public contact.
Strong verbal and written communication skills.
Flexibility, adaptability, and resilience.
Common sense and sound judgment, with the ability to make decisions within the boundaries of the position.
Basic manual labor abilities and willingness to clean and sanitize facilities using a variety of cleaning agents and chemicals.
Ability and willingness to move about the facility consistently and occasionally lift more than 20 pounds.
Administrative and computer skills, including recordkeeping and money handling.
Ability to effectively handle a variety of conflicts.
Ability to work with minimal supervision, learn quickly, and follow instructions accurately.
Willingness to work a flexible schedule, including regular evenings and weekends.

Nice To Haves

Prior personnel management experience.
Openness to feedback and a desire for continuous learning.

Responsibilities

Oversee general operations in the assigned area and identify operational deficiencies to support compliance with the permit, operating plan, and company standards.
Supervise and train hosts and maintenance personnel, and develop effective working relationships with them.
Assist with training workshops, including seasonal new-hire orientation and ongoing safety meetings.
Maintain positive working relationships with employees, governmental agency representatives, and visitors.
Handle visitor complaints and rule violations professionally and work to resolve them promptly.
Troubleshoot and respond to situations within permitted areas.
Recommend improvements to streamline operations.
Perform manual labor and perform or supervise certain construction and maintenance tasks; assist maintenance personnel with routine duties.
Assist with fee collection, facility and grounds maintenance, and water and utility system testing as needed.
Secure, process, and maintain deposit and revenue records, and submit reports as directed.
Collect timecards and submit completed summaries to the Operations Manager.
Report problems and unsafe or hazardous conditions and enforce rules according to company customer service standards.
Cover host duties during breaks, sick leave, and vacations.